Director of Operations

1 week ago

Old Lyme, Connecticut, United States The France Foundation Full time
The France Foundation is an award-winning medical education company and a wholly owned subsidiary of Smithbucklin.

For more than 20 years, we at The France Foundation have been trailblazers in developing innovative educational activities for our healthcare team.

We are leaders in certified continuing education for health professionals including physicians (ACCME), pharmacists (ACPE), and nurses (ANCC).

Our efforts and hard work directly impact improved patient care, and this is the driver for all that we do at The France Foundation.

The France Foundation is located in Old Lyme, Connecticut with an in-office work environment of three or more days per week.


What You Will Do:


Working closely with the President and other executive team leads including client-facing executives, this position will be a key strategic leader collaborating with all TFF teams to create and deliver its educational initiatives and their outcomes on time and as planned.

The Director of Operations is accountable for initiating, developing, introducing, and ensuring adoption of and standardization processes, systems/tools, and ways of working to improve the efficiency and consistency of overall operations.

They will be working collaboratively with the TFF executives for ensuring service delivery quality and consistency, resource utilization, business planning and financial management rigor of our projects as well as overall organization; and as a key executive they support the overall growth of our people and our business.


Key Measures of Success:


Serve as an executive champion and owner, working collaboratively with TFF executives in developing a roadmap and execution of a plan for key operations initiatives designed to drive greater performance (i.e., efficiencies; consistent service quality, value-creation for projects and grants and our partners, resource management, and financial performance).

Improve core operational processes within TFF, take practices to the next level, make recommendations and drive change in service of greater performance across TFF teams

Contribute to the objectives of building talent and mentoring of our staff, collaborate with TFF executives to ensure resource capacity and scalability for service delivery; increased operational effectiveness in the growing TFF business, quality of delivery and partner/collaborator satisfaction, and support TFF growth through new grant and partnership growth opportunities.

Partner with the finance team to develop, manage, and monitor budgets, revenue recognition, and forecasting to reach yearly goals; implement cost-effective strategies to optimize resource allocation; and identify opportunities for revenue growth and operational cost savings
Be a leader and driver of change, with an action orientation – this role is equal parts "thinking" and "doing"

Key Responsibilities:
Guiding and delivering operational oversight and guidance for TFF teams to achieve improved performance, problem solving, cross-team alignment, and overall project outcomes and company goals
Identification and prioritization of leading practices, policies, procedures, and standardization opportunities; to drive development and implementation of change initiatives, to ensure efficiencies and effectiveness across all departments including assessing and monitoring key performance indicators (KPIs)
Working collaboratively with TFF executives to oversee talent management, development, and assessment of staff as well as plan for and work with HR for new staffing needs
Working with finance team to develop and manage overall TFF financial budgets including revenue recognition and forecasting.
Monitoring financial performance and implement cost-effective strategies to optimize resource allocation, revenue growth, and operational cost savings
Facilitate all company contracts with Corporate legal department and manage all business contracts for all departments including accreditation, venues, associations, and vendors
Working with business development, medical content, and operations teams to create strong relationships with key stakeholders, including collaborators, vendors, accrediting organizations, and supporters
Collaborate with external partners to develop strategic alliances and enhance the company's market position

Within the Director of Operations responsibility, they are instrumental to the overall performance, culture, client relationship management and satisfaction of TFF partners and collaborators.

This Role Might Be for you if you have...
Successful track record in client services/delivery/operations roles within a professional services firm
Experience in Project Management/Product Management/Product Development in a services company environment
Created and implemented efficiencies using application of processes, systems, and tools
Ability to define, effect and led change management initiatives in a services company business model
Demonstrated experience collaborating with senior executives and external stakeholders, communicating effectively up, down, and sideways.
Ability to make data-driven decisions and solve complex problems
An innovation mindset with the ability to anticipate and prepare for multiple future-state possibilities
Exceptional leadership skills, with the ability to inspire and motivate teams towards achieving common goals
Skills for scoping and resource modeling in addition to budgeting, forecasting and business analysis
A detailed-oriented, hands-on self-starter mindset who enjoys working both autonomously and collaboratively

Required Qualifications:
Bachelor's degree in business administration, healthcare management, or a related field
5+ years of relevant business operations/leadership experience
Strong strategic thinking with a strong financial and business acumen, analytical capabilities, with a track record of driving growth and operational excellence
Possesses an opportunistic, solution-oriented mindset that supports development of leading practices and service delivery standards
Able to lead change management and transformation initiatives in a collaborative manner both internally and with external partners and collaborators

Preferred Qualifications :
Project Management/Program Management/Operations leadership experience in a professional services firm or comparable business setting
Master's degree
Experience/familiarity and knowledge of the continuing medical education landscape, including current trends, technologies, and regulatory requirements
Proven experience in a senior leadership role, preferably as a director of operations or in a similar capacity within the medical education or healthcare industry
Demonstrated commitment to quality and a passion for advancing continuing medical education

Preferred Location:
Old Lyme, CT
Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace.

By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path.

In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience fulfilment and reap the benefits of ownership.

As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity
At Smithbucklin Corporation, Equal Employment Opportunity is our commitment and goal.

All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law.

Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.

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