Assistant Manager
1 week ago
The
Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
Member service oversight
- Ensuring staff always provides a superior customer experience.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member signup.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Benefits
-
FREE Black Card Membership:
Paid Time Off (PTO):
Health
Insurance
First of the month following hire date:
Medical & Prescription drug plans:-
HSA (Health Savings Account):
-
Dental:
-
Vison:
-
Life/AD&D:
-
Voluntary Short Term Disability (STD):
Voluntary Long Term Disability (LTD), and other additional voluntary benefits:
401k plan after 3 months of service
Qualification
Requirements
- Must have a satisfactory background check.
- Superior customer service skills, preferably in the fitness industry.
- Punctuality and reliability is a must.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude
- Strong problem resolution skills.
- Current CPR Certification required (employerprovided).
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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