Front Desk Supervisor
1 week ago
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación W Chicago - Lakeshore, 644 North Lake Shore Drive, Chicago, Illinois, United States VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas.
Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones.
Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito.
Abrir cuentas precisas para cada huésped al registrarse (es decir, habitaciones compartidas, habitaciones separadas, impuestos, imprevistos, compensaciones).Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los huéspedes con reservaciones.
Bloquear las habitaciones en la computadora e identificar solicitudes y requisitos específicos. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los huéspedes.
Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros.
Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos según las especificaciones de Contabilidad.Asistir a la gerencia en la capacitación, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas".
Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.Cumplir con todas las políticas y los procedimientos de la compañía; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la información patentada.
Anticiparse a las necesidades de servicio de los huéspedes y atenderlas.Hablar con los demás utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los teléfonos utilizando el protocolo adecuado.
Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.APTITUDES DESEABLES
Educación:
Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General.
Experiência laboral afín:
Al menos 1 año de experiência laboral afín.
Experiência como supervisor:
No se requiere experiência como supervisor.
Licencia o certificación:
Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo.
El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes.Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels.
Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
Estarás donde puedes llevar a cabo tu mejor trabajo,
comenzarás a cumplir tu propósito,
formarás parte de un increíble equipo mundial y
te convertirás en tu mejor versión.
-
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