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General Manager
6 days ago
North Point Hospitality (NPH) provides a warm and enthusiastic environment for guests and team members alike.
We are committed to helping you grow within the company by offering internal advancement opportunities, a platform for communication through Beekeeper where you can share ideas and access information, and a complete Group Benefits package.
Role Overview:
- Ensure service quality, operational efficiency, guest satisfaction, and compliance with standards.
- Act as the main link with North Point Leadership and external partners.
- Lead the team to deliver exceptional guest service and consistent customer satisfaction.
- Implement and adhere to all company and brand standards and policies.
- Manage the financial performance of the property effectively.
- Oversee scorecard performance and develop team members.
- Recruit and interview team members, maintain appropriate staffing levels.
- Identify and address productivity and efficiency gaps.
Supervisory Responsibilities: Manage Functional Area Department Heads.
Work Environment: This role is based in a professional office setting where standard office equipment like computers and phones are used regularly.
Requirements:
- Bachelor's degree is preferred.
- Minimum of 3 years' experience as a General Manager or significant experience as an AGM at a Marriot Property.
- At least 5 years of management experience.
- Flexible availability to work at the hotel as needed, including holidays and weekends.
- Familiarity with Marriott Fosse system, financial statements, and the STAR report.
- Comfortable with embracing technology and having a progressive approach to operations management.
- Self-starter with a proven record of service excellence.
Physical Demands:
- Frequent computer use and sitting, occasional lifting up to 20 lbs, bending, reaching. Frequent walking and standing for up to 8 hours.
The following competencies are expected of all North Point Hospitality Leaders:
- Inspire and Motivate.
- Demonstrate High Integrity & Honesty.
- Problem-solving and analytical skills.
- Drive for results.
Core Manager Competencies:
- Display Managerial Courage.
- Anticipate and fulfill departmental needs.
- Build and lead an effective team.
- Communicate clearly and effectively.
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