General Manager

6 days ago


Lumberton, North Carolina, United States North Point Hospitality Full time

North Point Hospitality (NPH) provides a warm and enthusiastic environment for guests and team members alike.

We are committed to helping you grow within the company by offering internal advancement opportunities, a platform for communication through Beekeeper where you can share ideas and access information, and a complete Group Benefits package.

Role Overview:

  • Ensure service quality, operational efficiency, guest satisfaction, and compliance with standards.
  • Act as the main link with North Point Leadership and external partners.
  • Lead the team to deliver exceptional guest service and consistent customer satisfaction.
  • Implement and adhere to all company and brand standards and policies.
  • Manage the financial performance of the property effectively.
  • Oversee scorecard performance and develop team members.
  • Recruit and interview team members, maintain appropriate staffing levels.
  • Identify and address productivity and efficiency gaps.

Supervisory Responsibilities: Manage Functional Area Department Heads.

Work Environment: This role is based in a professional office setting where standard office equipment like computers and phones are used regularly.

Requirements:

  • Bachelor's degree is preferred.
  • Minimum of 3 years' experience as a General Manager or significant experience as an AGM at a Marriot Property.
  • At least 5 years of management experience.
  • Flexible availability to work at the hotel as needed, including holidays and weekends.
  • Familiarity with Marriott Fosse system, financial statements, and the STAR report.
  • Comfortable with embracing technology and having a progressive approach to operations management.
  • Self-starter with a proven record of service excellence.

Physical Demands:

  • Frequent computer use and sitting, occasional lifting up to 20 lbs, bending, reaching. Frequent walking and standing for up to 8 hours.

The following competencies are expected of all North Point Hospitality Leaders:

  • Inspire and Motivate.
  • Demonstrate High Integrity & Honesty.
  • Problem-solving and analytical skills.
  • Drive for results.

Core Manager Competencies:

  • Display Managerial Courage.
  • Anticipate and fulfill departmental needs.
  • Build and lead an effective team.
  • Communicate clearly and effectively.

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