IT Service Desk Support Tech

2 weeks ago

Anchorage, Alaska, United States KATMAI Full time
Provide responsive, thorough, and personable technical assistance to internal customers. Support all end user hardware, software, peripherals, and enterprise applications.

Respond to service tickets for assistance with basic technical issues and work with customers to solve them in a timely manner.

*Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.

  • Perform remote troubleshooting through effective diagnostic techniques and asking pertinent questions while walking the customer through problem-solving as a collaborative process.
  • Determine the best solution each issue, leveraging details provided by the customer, troubleshooting, review of knowledgebase, and experience of support staff.
  • Provide accurate information on IT products or services and make recommendations that would enhance our customer service.
  • Guide customer though features and functionalities of enterprise software and multifunction authentication.
  • Record events, problems, and resolutions in rough draft for inclusion in the knowledgebase.
  • Associate degree or a minimum of two (2) years of college with a concentration in information technology, management information systems or computer science preferred.
  • Two (2+) plus years of documented industry experience.
  • Experienced in Windows 10/11 and Mac/iOS, M365 Office and other common desktop applications, multifactor authentication.
  • Experience support iPhone and Android cell phones.
  • Experience with an IT support desk ticketing system.
  • Must be able to read, write, and speak fluent English.
  • Knowledge of a variety of modern software applications and the versatility to learn new tools.
  • Full-Time. May be required to work additional hours as needed to complete assignment or project.

*TRAVEL
  • The expected travel time is less than 25%.
*Must have or be able to attain a valid state driver's license and be insurable on the company's automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. Work is primarily performed in a professional office setting, including the normal office equipment (e.g., computer, fax machines, copier) and with a wide variety of people in differing functions, personalities, and abilities.
*It is Katmai Government Service's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
_*To be considered for this position, all applicants must apply on the company website,
_We are a VEVRAA Federal Contractor_

_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

_

Job Type:
Full-time

00 per hour
Dental insurance

  • 8 hour shift
  • Monday to Friday

Ability to Relocate:

  • Anchorage, AK: Relocate before starting work (Required)

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