Case Manager for Youth and Young Adult Human Trafficking Survivors

2 weeks ago

Baltimore, Maryland, United States University of Maryland, Batlimore Full time

The University of Maryland Support, Advocacy, Freedom, and Empowerment (SAFE) Center for Human Trafficking Survivors is seeking a motivated, caring, team-oriented Case Manager (Community Program Specialist) to join our social services program.

The Case Manager will provide trauma-informed clinical case management and crisis intervention services to domestic and foreign national victims of human trafficking under the age of 25, as well as assist with social services program development and outreach.

Fluency in Spanish is strongly preferred.

This is a full-time position located in College Park, Maryland that offers the flexibility of a hybrid work environment. Candidates will be required to complete a background check.

The SAFE Center is dedicated to providing direct services, research, and advocacy in the field of human trafficking.

Through in-house service provision and collaboration with partners, the Center provides comprehensive social, legal, mental health, medical, and economic empowerment services to survivors of sex and labor trafficking of any age, nationality, or gender.

The SAFE Center's mission is rooted in social justice and its active efforts to fight systemic racism as it recognizes this issue as one of the causes of human trafficking.

More information is available on the SAFE Center's website at The SAFE Center and the University of Maryland, Baltimore (UMB) are committed to creating a professional and educational environment that is rich in diversity, inclusive, and supportive of all students, faculty, and staff.

Benefits Information

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire.

Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options.

Essential Functions

Clinical Case Management:

  • Provides school age youth and transitional youth with intensive case management services.
  • Works with and develops strong, healthy relationships with youth, family members, and others involved in the youth's life.
  • Monitors youth's progress and maintains frequent communication with youth through face-to-face meetings in the community; visits the youth at their place of residence (home, shelter, foster care, DJS facility); engages in phone calls, text messages, and any other means of communication to ensure that individual goals are being addressed and met.
  • Create individualized service plans that help survivors identify and reach their goals.
  • Promote clients' wellbeing and ability to reach their goals through assessment, advocacy, psychosocial education, rapport-building, connection to resources, accompaniment to appointments when necessary and appropriate, and evaluation.
  • Cultivate relationships with victim service providers, child welfare agencies, child advocacy centers, task forces and other local/regional/tribal resources serving the needs of child trafficking victims in an assigned region of the country.
  • Use motivational interviewing and a strengths-based approach to promote client self-assessment and self-advocacy.
  • Assist clients in accessing benefit programs, housing, medical, and dental care.
  • Conduct intakes, assessments, and outcome evaluations as needed. Use the Youth Risk Assessment to identify high risk indicators along with additional assessment tools such as Adult Needs and Strengths Assessment- Human Trafficking (ANSA-HT) to track and evaluate client progress.
  • Provides assistance in leading client community-building activities and outings.
  • Manages case files and provides progress notes after each client interaction. Maintains written records of all needs, service plans, and goal achievements.

Immediate Crisis Intervention:

  • Rotates on an on-call schedule to respond to after-hours crisis calls involving trafficking victims/survivors.
  • Assists with all aspects of crisis intervention that includes providing for emergency needs like food and/or clothing, shelter placement, and safety planning; assessing for emergency medical, mental health, or substance abuse support and making required connections; assisting with coordination of transportation and interpretation needs; providing supportive counseling; and making a follow-up or service transfer plan.
  • Communicates with appropriate SAFE Center staff and completes reporting for new intakes.
  • Follows all SAFE Center safety protocols and procedures.
  • Assists in the development of crisis intervention protocols and resources.

Programs and Outreach:

  • Assists with outreach, training, and program development as needed. Assists with relevant grant writing and reporting.
  • Reviews and revises crisis intervention and case management protocols, polices, and procedures as needed.
  • Assists with data collection and analysis and grant reporting.
  • Performs other duties as assigned.

Education:
Bachelor's degree.

Degree in social sciences such as social work, psychology, counseling, public health, education, or another relevant human development field preferred.

Master's degree preferred.

Experience:
Two (2) years of community program coordination, development, oversight, or administration.

Experience working with survivors of trafficking, sexual assault, domestic violence, suicide, or other crimes or trauma that require an emergency/crisis response that includes working on a crisis hotline or on overnight shifts preferred.


Other:
Related experience to program may be substituted for education. Ability to work evenings and weekends as necessary. Fluency in Spanish is strongly preferred.

Knowledge, Skills, and Abilities

  • Ability to gather and assess information, weigh options, and exercise excellent independent judgment.
  • Excellent interpersonal skills and cultural humility.
  • Demonstrated ability to effectively interact with a diverse client population.
  • Demonstrated active listening and organization skills. Ability to exhibit flexibility and multi-tasking in work tasks. Ability to embrace change.
  • Demonstrate a positive, cooperative, affirming, and professional demeanor with clients, partner organizations, volunteers/interns, and team members. Ability to work together with professionals of other disciplines (law, economic empowerment, medical, etc.) as part of a multi-disciplinary team on behalf of clients.
  • Resilient and solution-focused; committed to creative problem solving.
The Hiring Range for this position is in the mid $50,000s to low $60,000s, commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.

For assistance related to employment, please contact the Staffing department at


If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request.

You may also contact Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

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