Deputy Director of Client Services

1 week ago

New York, New York, United States NYC Careers Full time

Deputy Director of Client Services:

  • Apply

Deputy Director of Client Services:

  • Agency: HOUSING PRESERVATION & DVLPMNT


 Posted on: 06/19/2024
  • Job type: Fulltime
Location

NYC-ALL BOROS

  • Title Classification: Exam may be required
Department

CLIENT SERVICES

  • Salary range: $81, $93, About HPD:
  • The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
  • HPD is entrusted with fulfilling these objectives through the goals and strategies of

Housing Our Neighbors:
A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework.

HPD is committed to reducing administrative and regulatory barriers and making investments to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.


  • The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensure vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
  • Your Team:
  • The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensure vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.
  • At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible lowincome families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
  • Your Impact:
  • Your Role:
  • Preferred skills:
  • Strong communication skills both oral and written
  • Excellent analytical and interpersonal skills
  • Computer knowledge (Word, Excel, and Access)
  • Strong Organizational Skills
  • Knowledge of rental subsidies or Section 8 subsidy preferred
  • Customer service delivery experience preferred
  • Bilingual a Plus
Additional Information

  • Public Service Loan Forgiveness
  • NYC residency required or not required
  • This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.Minimum Qualifications1.A baccalaureate degree from an accredited college or university and three years of fulltime satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or
  • A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described in "1" above; or
55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
  • Public Service Loan Forgiveness
- Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be e

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