Hybrid Clinical Scheduler

1 week ago

Des Moines, Iowa, United States Iowa Orthopaedic Center PC Full time
:
Iowa Ortho – A Center of Excellence

We are a doctor-owned orthopedic clinic & surgery center, serving central Iowa with our exceptional medical care. Iowa Ortho welcomes growth and technology advancements, where decisions and changes happen in real-time. Apply to join our team and help us provide gold-standard care to our patients.

SUMMARY:


Do you enjoy building connections with people over the phone? Iowa Ortho is looking for an empathetic individual who prides them self on being the first voice to our patients.

Our Central Scheduling Coordinators are knowledgeable of all clinical operations, so that they can properly screen incoming phone calls.

To be successful in this role you must be able to multi-task, toggle between various data systems while operating a dual screen monitor.

Iowa Ortho would not be a center of excellence without a friendly, efficient, and collaborative central scheduling team. If you enjoy helping others and orchestrating a smooth clinic workflow this position could be right for you


Our Central Scheduling Coordinators operate Polycom phones to answer incoming calls and making outgoing and interoffice calls by performing the following duties.

The Central Scheduling Coordinator will also make computerized appointments and maintain accurate and orderly schedules for physician clinics.

*Please note our first point of contact may be by e-mail. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Use Polycom phone system to answer incoming calls and make outbound calls
Answers general questions, schedules, screens and route outside calls to correct extension
Schedule appointments in accordance with physician and/or department requirements
Reschedule clinic schedule as requested by supervisor/assigned nurse and notify appropriate department(s) as needed.
Take detailed messages via email from caller when voicemail is not an option
Recognize potential credit problems such as liabilities or self-pays and direct them to the appropriate personnel
Recognizes workman's compensation appointments and refers onto the work comp department
Updates spreadsheets and other documentation according to procedure
Makes calls out to patients to schedule, fill gaps or reschedule appointments with a sense of urgency
Works closely with triage nurse to ensure proper routing and handling of calls within scope of practice
Accurately documents communication and information or forwards calls and/or messages to appropriate person(s). Completes all documentation and medical records accurately and concisely.
Corrects his/her own errors as needed or when assigned
Ability to open and close the phone room by routing calls appropriately using the phone system
Assist with other duties as assigned
Must be able to regularly attend work.

Requirements:

EDUCATION AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prior face to face customer service experience in healthcare or health related field preferred
Basic understanding of health insurance necessary
Prior experience in a medical office is preferred

KNOWLEDGE, SKILLS, AND ABILITIES:
Maintain composure when confronted with fast-paced and stressful situations
Pleasant attitude
Excellent communication skills
Ability to read, write, speak, and hear the English language without translation.

WORKING CONDITION AND CRITICAL PHYSICAL DEMANDS:


The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit at a computer terminal for at least eight hours a day
Use of hands, fingers, and sense of feeling in order to keyboard at a computer terminal
Ability to hear and speak clearly
Ability to have conversations on the phone with various individuals
Ability to read
Visual abilities in order to work at a computer terminal for at least eight hours a day

PI
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