Restaurant Manager

2 weeks ago

Norfolk, Virginia, United States Chick-fil-A Full time
At Chick-fil-A, the Manager position is more than just a job, it's an opportunity.

In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment.

Chick-fil-A is a great opportunity for people of all ages and backgrounds

We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Responsibilities:

  • Lead team with best practices
  • Provide a remarkable guest experience
  • Demonstrate the ability to work in all Front of House positions
  • Know all basic food prep
  • Responsible for knowing what to do when the computer/register fails
  • Count and verify registers and coupons
  • Responsible for party trays and taking orders properly
  • Demonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors)
  • Must be able to read and interpret CEM reports
  • Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
  • Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
  • Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
  • Demonstrate the ability to close a shift and code end of shift items properly
  • Must understand how to deal with customer/employee injuries (SEDGWICK)
  • Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
  • Know and be able to train on all policies

Why do our team members LOVE working for Chick-fil-A?

  • Flexible Hours - We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
  • Opportunity for advancement
  • College Scholarships - At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
  • It's a Friendly Place to Work - At Chick-fil-A, we consider our team to be more than just employees. We are family
  • Closed Sundays

Characteristics:

  • Team mindset
  • Work with the existing team well
  • You show you want to be here
  • Integrity
  • Heart
  • Supports vision of the restaurant
  • Leads by example
  • Builds relationships
  • Good communication
  • Able to take vision, goals, core values and all information from leaders and communicate to each team member
  • Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests

A Manager should:

  • Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
  • Allocate at least two hours per week to planning
  • Focus on systematically and effectively communicating all related goals and success factors to Team Members

Qualifications:

  • 2+ years of recent restaurant management experience
  • Able to work daily from 2pm-11pm
  • Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
  • A passion for people and service
  • Able to lead, coach and delegate a team of individuals in a fast paced environment
  • Able to make quick decisions with the restaurant's best interest in mind
  • Ability to develop others
  • Eagerness to learn and improve yourself
  • A commitment to quality in everything you do

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