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Retail Team Lead

3 months ago

Glendale, California, United States Party City Holdings Inc Full time

We are looking for passionate individuals who are dedicated to providing exceptional customer service and driving sales growth at our store.


As a Team Lead, you will play a vital role in ensuring that our customers receive top-notch service and have a pleasant shopping experience.


  • Reinforcing outstanding customer service behaviors within the store team through accountability, recognition, and praise
  • Delivering a customer-friendly in-store and curbside shopping experience
  • Utilizing technology to enhance customer service for both internal and external customers
  • Fostering a positive and solution-oriented attitude to overcome challenges and bring joy to customers

Key Responsibilities:

  • Mastering all OMNI channel service platforms
  • Planning and managing workload to achieve sales goals and customer engagement
  • Assisting with team onboarding and development
  • Providing guidance and mentorship to store team members
  • Creating an engaging work environment that promotes associate retention
  • Participating in various processes to ensure store efficiency

Requirements:

  • Prior experience in retail management
  • Ability to lead in a dynamic environment
  • Strong communication and relationship-building skills
  • Flexibility to adapt to daily changes
  • Availability to work varying shifts including early mornings, evenings, overnights, and weekends

Physical Requirements:

  • Lifting, pushing, and pulling up to 25lbs daily
  • Performing various store tasks such as cleaning, stocking, and operating the register
  • Utilizing equipment to fulfill customer orders
  • Must be comfortable climbing ladders

Benefits:

  • Comprehensive Benefit Plan
  • 401(K) Program
  • Tuition Reimbursement
  • Competitive salary
  • Friendly and supportive work environment
  • Generous associate discount
  • Lifestyle benefits