Project Engineer

2 weeks ago


New York, New York, United States Projectus Full time
Project Engineer
Radiology AI
United States - Remote

Primary Function
The position is responsible for supporting the operations of the Technical Service Department.

This includes managing the customer support help desk, performing on-site or virtual product installations, overseeing project management, maintaining installed bases, and providing sales and marketing support.

The role requires a high level of autonomy and decision-making.

Key Responsibilities
Ensure customer satisfaction by promptly resolving inquiries and technical support issues.
Provide timely issue resolution to meet customer needs.
Evaluate and implement recommendations to improve service delivery.
Manage and monitor the customer support help desk.
Install solutions at customer sites.
Provide necessary customer training at customer sites.
Create and maintain installation and service records.
Undertake project management duties.
Perform other duties as assigned.

Knowledge and Skills

Experience:

5-10 years of technical experience in the medical device industry, preferably in medical imaging technology or a related field.

Customer Support Management:


At least 5 years of experience in a customer support management role, with experience in Radiology and/or PACS equipment service.


Project Management:
Proven track record of success in project management.

Technical Support:


Demonstrable success in a technical customer support organization with a strong sense of urgency and capacity to handle critical situations.


Business Operations:
Comprehensive understanding of business operations and the ability to work effectively across departments.

Leadership and Communication:
Strong leadership and interpersonal skills, with excellent verbal and written communication abilities.

Education:
An Associate's degree of a technical nature is desired.

Independence:
Ability to work independently with minimal support.

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