Passenger Service Agent

2 weeks ago

Seattle, Washington, United States Alaska Airlines Full time

Company:

Horizon Air

The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

We will be hosting an IN person hiring event on Friday, June 7th. You will be at the event up to 3 hours, with same day job offers and federal level drug testing (marijuana) completed immedietly after a successful interview.

You MUST apply to the role and complete our assessment to be considered being invited to the hiring event.

Role Summary:

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.

Key Duties:

Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).

Ensure cabin accommodations.

Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.

Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.

Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.

At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Performs other duties as assigned.

Additional Details:

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills:

Required

Strong written and verbal communication skills.

Ability to juggle multiple tasks in a fast-paced environment.

Ability to learn and operate a computerized reservation system.

Typing speed of at least 25 WPM.

Ability to consistently lift 50 pounds.

Must be able to stand for long periods of time.

Must be able to bend, stoop, squat, reach and grasp.

Ability to perform basic mathematics.

Ability to work a flexible schedule including nights, weekends and holidays.

Ability to participate in paid training that may require overnight travel.

Ability to obtain airport security clearance.

Ability to communicate in English.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Preferred

A minimum of 1 year of customer service or community service experience.

Airport SIDA Badge Requirements:

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the document for a comprehensive overview.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate:

USD $18.82/Hr.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Free stand-by travel privileges on Alaska Airlines & Horizon Air

Comprehensive well-being programs including medical, dental and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous vacation and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status:

Non-Exempt

Employment Type:

Full-Time

Regular/Temporary:

Regular

Requisition Type:

Frontline

Location:

Seattle, WA - Airport

Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Featured Job:

0

Transport & Logistics|Airline Associate

  • SEA Passenger Service Agent

    4 weeks ago

    Seattle, Washington, United States Swissport International Ltd. Full time

    OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe,...

  • SEA Passenger Service Agent

    4 weeks ago

    Seattle, Washington, United States Swissport International Ltd. Full time

    OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe,...

  • Airline Customer Service Agent Full-Time

    4 weeks ago

    Seattle, Washington, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Marine Information Agent

    2 days ago

    Seattle, Washington, United States King County Full time

    Summary This position is open to only to current King County Metro Transit employees who have passed their initial probationary period. The Marine Division with King County Metro Transit is hiring for a Marine Information Agent for the Water Taxi team. Marine Information Agents work shoreside at our Water Taxi terminal, which is located at Pier 50 on the...

  • Security Agent

    2 weeks ago

    Seattle, Washington, United States ACTS-Aviation Security Inc Full time

    Join a Global Leader in Aviation Security$21.00 per hour to startInsurance available 401K with company matching Paid vacation & holidays ACTS-Aviation Security Inc. has an immediate opening for a Security Agent at the Seattle Airport in Seattle, Washington. Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of...

  • Ramp Agent

    4 weeks ago

    Seattle, Washington, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp...

  • Airport Cabin Service Lead

    2 weeks ago

    Seattle, Washington, United States Atlanta Llc Full time

    Pay:$21.62 per hour Job Type:Full-Time Benefits Flight Benefits -travel privileges for yourself and your family with Delta Airlines.Competitive pay with daily access to earned wages.Comprehensive Medical, Dental and Vision Insurance for full time employees.Paid time off - 5 paid holidays + accrue 1 hour of PTO for each 20 hours worked in the first year of...

  • Guest Services Agent

    2 weeks ago

    Seattle, Washington, United States Staypineapple Full time

    Job DescriptionJob DescriptionStaypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be...

  • Customer Service Agent

    1 month ago

    Seattle, Washington, United States Alaska Airlines Full time

    Company Alaska AirlinesThe TeamOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Customer Service Agent

    4 weeks ago

    Seattle, Washington, United States Alaska Airlines Full time

    Company Alaska AirlinesThe TeamOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • TWU Warehouse Agent

    4 weeks ago

    Seattle, Washington, United States Worldwide Flight Services, Inc. Full time

    About WFSJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Front Desk Agent

    2 weeks ago

    Seattle, Washington, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Hotel, Agent, Front Desk, Guest Service, Hospitality, Processing

  • Cargo Agent

    1 month ago

    Seattle, Washington, United States Delta Airlines Full time

    Cargo Agent (Customer Service Agent) - SEA United States, Washington, SeattleCargo28-Mar-2024Ref #: 24037LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.As a Cargo Agent, you will be the face of Delta cargo by...

  • Cargo Agent

    4 weeks ago

    Seattle, Washington, United States Delta Airlines Full time

    Cargo Agent (Customer Service Agent) - SEA United States, Washington, SeattleCargo28-Mar-2024Ref #: 24037LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.As a Cargo Agent, you will be the face of Delta cargo by...

  • Core Agent

    4 weeks ago

    Seattle, Washington, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Front Office Agents

    2 weeks ago

    Seattle, Washington, United States Warwick Hotel Full time

    We are looking for reliable individuals to join our team as Front Desk Agents at Warwick Seattle.As a Front Desk Agent, you will play a crucial role in assisting our guests throughout their stay, serving as their initial point of contact and impression.Check guests in and outHandle phone calls while assisting guests in personAddress guest inquiries and...

  • Ramp Agent

    4 weeks ago

    Seattle, Washington, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - SEA United States, Washington, SeattleAirport Customer Service01-Apr-2024Ref #: 24267LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our...

  • Ramp Agent

    1 month ago

    Seattle, Washington, United States Delta Airlines Full time

    Ramp Agent (Customer Service Agent) - SEA United States, Washington, SeattleAirport Customer Service01-Apr-2024Ref #: 24267LinkedIn Tag: #LI-LR3How you'll help us Keep Climbing (overview & key responsibilities)Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our...

  • Driver/Patient Transportation Coordinator

    2 weeks ago

    Seattle, Washington, United States Providence Service Full time

    Job Title: Transportation Coordinator at Providence PACE/ElderPlaceThe Transportation Coordinator role involves picking up and delivering geriatric participants to their destinations, ensuring their needs are met. Providence PACE/ElderPlace is dedicated to keeping older adults healthy through various care services. By joining our team, you can contribute to...

  • Front Desk Agent

    2 weeks ago

    Seattle, Washington, United States LOTTE Hotel Seattle, LLC. Full time

    JOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.We...