Cocktail Server

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

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• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides prompt, courteous beverage refreshment service to casino guests.
• Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Keeps informed of continually changing promotional beverages, events, and services.
• Maintains integrity of all financial controls and responsibilities.
• interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.
• Resolves service issues according to established guidelines.
• Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.
• Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen.
• Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc. Constantly pre-busses stations.
• Breaks bartenders when necessary. - Knows all drink prices.
• Completes end of shift checkout and paperwork according to preset standards.
• Verifies guest is of legal drinking age when unsure.
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.
• Must be 21 years of age - High School Diploma or equivalent preferred.
• Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred.
• Cash handling experience required.
• Must have excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer