Critical Incident Responder

2 weeks ago

Seattle, Washington, United States Community Passageways Full time
Job Description
Summary of Position Reporting to the Critical Incident Manager or a Critical Incident Leads, the Critical Incident Responder provides compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. They are an integral part of the Critical Incident Response System and are trained in crowd control, de-escalation, and stabilization.

Essential responsibilities

The employee must be able to perform the essential functions of this position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
  • Adhere to strict and unified protocols.
  • Be on call during designated hours for Critical Incident notification and deployment to incidents
  • Arrive on scene within specified time frame of deployment by CIR Manager and/or Lead
  • When deployed, report in at minimum every 15 minutes to CIR Manager via text
  • Provide critical incident assessment and violence interruption on-site:
    • Arrive, park safely, and establish that it is safe to engage at scene
    • If first on scene, text manager and members of coverage team
    • Text CIR Manager and/or Lead that you are engaging
    • Assess the scene for witnesses, known community members/allies, law or safety officers, other unoccupied first responders
    • Identify yourself to stakeholders and ask how you can support
    • Gather information including the harmed party, nature of the incident, people involved who may need additional support, etc.
    • Provide crowd control, de-escalation, mediation, and conflict resolution
    • Provide basic emergency resources packets and directions/transportation assistance to hospital as appropriate
    • Notify CIR Manager and/or Lead when scene is safe/clear and no further action needed
  • Participate in rigorous team pre-brief to plan for safe and protocol driven deployments
  • Review and refine protocol alongside CIR Manager and Leads
  • Inform and help execute team plan for specific "hotspot" remediation
  • Confirm coverage and staffing plan. Notify CIR Manager as soon as possible, no less than 48 hours before assigned shifts, if unable to be on call during assigned shift.
  • Participate in team debriefs follow-up to engage and support people directly impacted by gun violence:
    • Provide referral information and linkage to Resource Navigation and Community Safety Managers
Partner with the Community Safety Team to conduct initial risk assessments and develop 24, 48, and 72 hour emergency safety plans following each incident Ensure safety protocols are developed in real time in response to the unique incident and shared for safe passage, vigils, funerals, and memorials Participate in weekly "hot spot" remediation, pop up events, and safe passage efforts in partnership with the Community Safety Team Inform CIR Manager and/or Leads of young people who should be referred to the Resource Navigation and Community Safety Teams Attend regularly scheduled supervision meetings with CIR Manager to review workload and schedule, highlight successes, and find solutions to challenges Attend mandatory team meetings to go over protocols, hot-spot remediation, and social network analysis Provide and maintain records for data and tracking report as requested by CIR Manager and/or Lead Attend all required training and professional development opportunities Requirements

Preferred Skills/Experience

Lived experience with the criminal legal system - policing, jail, state supervision. We believe in a peer-led model and value the lived experience of those most impacted by the system.

Competencies
  • Ability to prioritize workload and daily activities and complete tasks in a timely manner.
  • Ability to set boundaries, resolve conflicts, and de-escalate issues.
  • Ability to work under pressure, receptive to change, willing to learn, with a cooperative approach to problem-solving.
  • Ability to establish and maintain effective working relationships with staff, participants, and outside contacts.
  • Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color
  • Value the intrinsic worth of young people and their unlimited potential
  • Maintain a restorative justice orientation in relationship to staff, partners and participants
  • Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player
  • Take ownership of projects, be self-motivated, and practice independent problem solving
  • Be flexible about changing priorities and manage competing deadlines
  • Observe the highest level of discretion in protecting confidential information and preserving database security
  • Practice excellent oral and written communication, especially proactive communication
  • Exercise a willingness and ability to execute routine administrative procedures and tasks
  • Basic knowledge of mainstream office software such as G Suite, email and calendar scheduling tools
Requirements

Travel throughout the community to respond to incidents and provide support in person and in real time response are required for this position.
Working Conditions
  • Hybrid work locations:
    • Community Passageways offices located in Seattle, WA (South End and Central District)
    • Out on the field
    • Remotely (Zoom/Google meet, text messaging, phone calls from home or a location where you can work from)
  • Physical Demands
    • Occasionally work in hazardous conditions (i.e. crowds, escalated situations, etc.)
    • Must be able to remain in a stationary position for a prolonged period.
    • Must be able to occasionally move about, especially outdoors and in community spaces.
    • Constantly operated a cell phone, laptop/tablet.
    • Constantly moving from one location to another (office space, work in the community, meeting/training space, etc.)
    • Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
    • Occasionally works in outdoor weather conditions.
    • Ability to observe details at close range (within a few feet of the observer)
    • Occasionally move boxes or items weighing up to 20 pounds for various program needs.
    • Occasionally ascends/descends stairs.
    • Occasionally move in tight and confined spaces like a vehicle.

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