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Customer Success Manager
1 week ago
The Yembo Customer Success team plays a crucial role in fostering a loyal client base filled with enthusiastic supporters.
As a Customer Success Manager at Yembo, your main task is to ensure that customers derive the maximum benefits from our range of products.
You will concentrate on cultivating strong relationships with corporate clients and devising top-notch workflows that enhance client ROI.
- On-board, manage, renew, and upsell a portfolio of customers, with a focus on achieving a net retention rate target.
- Educate customers on effective product usage and guide them through the process of behavior change.
- Identify and address adoption barriers for customers, requiring proactive steps such as reaching out to inactive clients and excellent communication skills.
- Spot opportunities for expansion and upselling to customers.
- Occasionally visit customers in person to develop crucial client connections.
- Create training videos, host webinars, debug customer issues, and communicate findings clearly to the engineering team.
- Summarize customer feedback into meaningful product enhancement requests. The Customer Success team significantly influences the evolution of our product over time.
- Experience: 2+ years in customer success or account management with a proven record of high performance.
- Skills: Ability to differentiate between a proactive, strategic customer success role and a reactive customer support role.
- Readiness for challenging conversations with customers and the capability to elevate discussions and tackle underlying issues.
- Strong written and verbal communication skills, meticulous attention to detail, proactive nature, effective time management, and ability to prioritize.
- Proficiency in various software tools such as G Suite, CRMs (e.g., Salesforce), and project management platforms (e.g., Jira/Trello).
- Availability to work during regular US business hours, excellent references, and a bachelor's degree preferred.
- Build and manage relationships with Insurance clients on a daily basis.
- Receive comprehensive support for onboarding and continuous learning within the organization.
- Contribute to a team that values your input and suggestions.
- Join a customer-centric team focused on both present and future growth opportunities.
$75,000 USD with an OTE of $87,000 USD
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