Patient Access Representative

2 weeks ago

Phoenix, Arizona, United States Insight Global Full time
Job DescriptionJob Description

Required Skills and Experience *


• Minimum typing skills of 35 words per minute.


• Demonstrated working knowledge of software/system/equipment/PCs.


• Knowledge of function and relationships within a hospital environment preferred.


• Advanced customer service skills and experience.

Ability to work in a fast-paced environment.

High School Diploma or GED required

2-4 years experience in medical facility, health insurance, or related area.

2+ years in Patient Access preferred.

Some college coursework is preferred

Job Description *

Job Summary: The Rep, Patient Access III is responsible for a wide range of duties in support of departmental efficiencies. These duties may include performing patient registration, pre-admission, and admission tasks, as well as reception and discharge functions. Additionally, the role involves arranging support services requested by patients through referrals, analyzing admission discharge transfers (ADT), collaborating Wwith department leaders, and ensuring operational excellence.

Essential Duties and Responsibilities:

1. Greeting and Registration:


• Greet customers following Conifer Standards of Care.


• Provide world-class customer service.


• Complete full patient registration at the date of service.


• Adhere to financial and cash control policies and procedures.


• Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA).


• Scan protected health information.


• Create and file patient information packets/folders for upcoming hospital services.


• Assist with scheduling diagnostic or surgical procedures.


• Conduct physician office/patient interviews.


• Explain hospital procedure guidelines and policies.

2. Patient Financial Counseling and Collection:


• Provide full patient financial counseling, education, and referrals.


• Employ compliant patient liability collection techniques before, during, and after the date of service.


• Perform hospital cash reconciliation and secured payment entry according to financial and cash control policies and procedures.

3. Insurance Verification and Authorization:


• Secure medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services (CMS) guidelines.


• Verify insurance, benefits, coverage, and eligibility.


• Complete assigned registration financial clearance work lists activities.


• Obtain insurance authorizations for scheduled and unscheduled hospital services.


• Secure inpatient visit notification to payors.

4. Operational Excellence:


• Perform thorough analysis of admission discharge transfers (ADT) and revenue cycle reports.


• Lead shift Patient Access Operations.


• Collaborate with department leaders to improve processes and operational efficiency.

Worksite location: Phoenix, 85016

  • Lead Patient Access Representative

    2 weeks ago

    Phoenix, Arizona, United States Phoenix Children's Full time

    Position Summary The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children`s Hospital....

  • Patient Access Representative III

    2 weeks ago

    Phoenix, Arizona, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...

  • Patient Access Representative Iii

    2 weeks ago

    Phoenix, Arizona, United States Conifer Health Solutions Full time

    Patient Access Rep for Part Time shifts at Abrazo Cave Creek- Part time working 24 hours per pay periodJOB SUMMARYResponsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital...

  • Patient Access Liaison

    4 weeks ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is...

  • Patient Access Liaison

    1 month ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is...

  • Patient Access Liaison

    4 weeks ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is...

  • Patient Access Liaison

    4 weeks ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is...

  • Patient Access Liaison

    4 weeks ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do....

  • Patient Access Liaison

    1 month ago

    Phoenix, Arizona, United States Amgen Full time

    Patient Access LiaisonArizona Territory Coverage: Tucson and PhoenixIdeally, candidate would reside in the territory area stated above or within a reasonable daily commuting distance.HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do....

  • Epic Patient Access Analyst

    2 weeks ago

    Phoenix, Arizona, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Patient Services Representative

    2 weeks ago

    Phoenix, Arizona, United States Pathology Billing Services LLC Full time

    JOB SUMMARY:In Office Monday - Friday 7am - 4:30pm (Transitioning to Hybrid schedules soon)Office is located in North Phoenix W Lone Cactus Dr., Phoenix, AZ 85027The Patient Services Representative provides high level customer service and collection activity support to Pathology Billing Services, LLC, to enhance the liquidation of the accounts receivables....

  • Per Diem Patient Access Specialist

    2 weeks ago

    Phoenix, Arizona, United States Optum Full time

    $ 2,000 Sign-On Bonus for External CandidatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Customer Service Representative

    2 weeks ago

    Phoenix, Arizona, United States Denova Collaborative Health Full time

    Denova is offering a $1,000 sign on bonus for Customer Service RepresentativesBonus eligibility is based on satisfactory attendance and performance.***The Customer Service Representative is responsible for ensuring a positive, helpful and pleasant experience for every call that they receive. They will work in our engagement center and serve as first point of...

  • Patient Placement Coordinator

    2 weeks ago

    Phoenix, Arizona, United States Phoenix Children's Full time

    Position Summary This position is accountable for coordination and acceptance of information regarding direct admissions and transfers to Phoenix Children`s Hospital. Responsibilities also include coordinating all aspects of patient placement within the facilities, and partnering with nursing and other clinical operation departments to facilitate patient...

  • Vascular Access Specialist

    2 weeks ago

    Phoenix, Arizona, United States Mayo Clinic Health System Full time

    Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future....

  • Vascular Access Specialist

    1 month ago

    Phoenix, Arizona, United States Mayo Clinic Full time

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the...

  • Vascular Access Specialist

    4 weeks ago

    Phoenix, Arizona, United States Mayo Clinic Full time

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the...

  • Driver - Phoenix Access Surgery Center

    1 month ago

    Phoenix, Arizona, United States Insperity Full time

    Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting...

  • Driver - Phoenix Access Surgery Center

    4 weeks ago

    Phoenix, Arizona, United States Insperity Full time

    Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting...

  • A1 Customer Care Representative

    2 weeks ago

    Phoenix, Arizona, United States A1 Garage Door Service Full time

    Job Type Full-time Description Customer Care Representative Pay: $17.50 an hour Full-Time (40hrs), Monday - Friday Location: Remote Primary Purpose: To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful...