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Front Desk Agent
2 weeks ago
Overview: Hilton Experience Preferred (ONQ is a plus)
We are seeking a Part time Front Desk Agent to join our DoubleTree by Hilton Whittier Los Angeles team The ideal candidate should have a passion for hospitality, excellent customer service skills, and the ability to provide exceptional guest experiences.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations and requests during their stay
- Process payments and maintain guest accounts
- Operate phone systems and manage reservations
- Perform night audit duties as needed
- Resolve guest complaints promptly and efficiently
Requirements:
- Previous experience in a front desk or customer service role is preferred
- Strong communication and interpersonal skills
- Knowledge of hospitality management practices
- Ability to speak multiple languages is a plus
- Familiarity with front desk operations, including guest relations and phone systems
This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors.
Source: Hospitality Online
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