NEMT Customer Service Representative

7 days ago

Bellingham, Washington, United States Northwest Regional Council Full time


Northwest Regional Council (NWRC) is a multipurpose human services agency that relies on high performing employees to provide the best possible community-based supports for aging citizens, people with disabilities, and people affected by complex, chronic health conditions.

We are looking for a Non-Emergency Medical Transportation Customer Service Representative to join our Medicaid Transportation team.* *JOIN US: NWRC's values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees.

With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities.

Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape the future of NWRC.

NWRC will make reasonable accommodation upon request for those individuals with disabilities.

TO APPLY:
Obtain required application materials from {rel='nofollow'} or by contacting Human Resources at Please submit all application materials, a cover letter and resume to , or by visiting our offices

TYPE OF POSITION:
Full-time, permanent, non-exempt

LOCATION:
Bellingham (Whatcom County)

CLOSES:
Open until filled

PAY RANGE:
$ $29.56 hourlyNWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position's assigned salary range. NWRC may consider a higher step when evaluating the candidate's experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.* *BENEFITS:100% Employer paid Medical, Dental, Vision for Employee & Dependents, with multiple plan options, including voluntary medical buy-up optionsWashington State Public Employees Retirement System (PERS 2 or PERS 3)100% Employer paid Employee Assistance Program (EAP) for employee & dependentsLife and Long-term Disability insurance, including voluntary buy-up optionsVacation Leave, accrued at 8hrs/month & increasing with longevitySick Leave, accrued at 8hrs/month12 Paid Holidays Annually, including a personal holiday3 Paid Wellness Days AnnuallyVoluntary Flex Spending Plans for health and/or child/elder careVoluntary Deferred Compensation ProgramAlternative Work ScheduleHybrid work environment

JOB SUMMARY:

Following established protocols, the NEMT Customer Service Representative screens clients for eligibility to access the Medicaid Transportation Program and works with clients and medical providers to assess client's physical capabilities and current mobility status.

The NEMT Customer Service Representative assigns transportation to the lowest-cost, most appropriate transportation provider, maintains trip-related information in the computer database and provides assistance on special projects as assigned.


QUALIFICATIONS:


An equivalent combination of education and experience that provides the skills, knowledge and ability to perform the work may be considered.

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