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Commercial Service Manager
1 week ago
We're looking for a Commercial Service Manager to join our growing team at fr?ij?. This position provides service support on all fronts including, customer service, internal coordination, recruiting, and proactive process improvement practices.
Responsibilities:
- Provide customer service support including internal coordination and recruiting
- Proactive in searching for areas of process improvement
- Communication both verbal and written with all levels including customers
- Commercial service operations support
- Work in progress review
- Financial and budget control and review
- Project management support
- Liaison with office personnel in all aspects of service
- Technician and office support development support
- Ambassador of the fr?ij? culture
- Staying up-to-date on training
- High school diploma or General Education Degree (GED) required
- Associate degree or equivalent experience preferred
- 3 to 7 years relevant commercial experience required
- 7 to 10 years of relevant commercial experience preferred
- Microsoft office suite experience required
- Service management system experience
- Leadership management and recruiting experience preferred
- Ability to carry and climb ladders
- Lift up to 50 pounds
- Skilled to efficiently perform on jobsites (i.e. deal with noise, site hazards, rooftops, etc.)
- Carry a valid driver license and have dependable transportation required
- Basic field knowledge as it relates to the equipment that is serviced
- HVAC/R knowledge preferred
- Proactive job planning, labor supervision and scheduling experience preferred
- Leadership skills
Gluey: You are a person that others want to work with
- Others want to be around you and work with you
- Potential candidates want to come here because of you
- Journeymen / apprentices want to be on your job, techs want to be on your team, customers request you by name
- You work with integrity and are open to sharing your knowledge with others
- You are a servant leader
- You accept responsibility in lieu of assigning blame
- You are enough about the company to provide your ideas, even when they are not directly your responsibility
- You are a team player and never say "that's not my job"
- A customer-centric company is more than a company that offers good service; it is a company that creates a culture around the respectful treatment of others
- You treat everyone you interact with in a way that provides a positive experience
- You have a "whatever it takes" attitude toward the internal and external customer
- You put the customer at the center of your focus
- You endeavor to be a great person, not just great at your career
- You grow and develop every day
- You work to become an expert
- You continually improve the way you treat people and the quality of your work
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