Janitorial Route Manager

2 weeks ago


Houston, Texas, United States J&E Associates Full time
Janitorial company seeking an experienced Route Manager.
- have a competitive desire to produce and succeed

  • Have 3+ years of janitorial experience
- have a demonstrated record of leadership and be able to lead by example
- have a history of coaching, training and growing a strong team
- have a proven track record of meeting or exceeding goals and targets
- be able to effectively and efficiently resolve a wide range of customer issues
be able to multi-task with ease
- be able to work various hours, day or night

Bi-lingual is a plus

Responsibilities

  • Inspect all customer accounts Monthly/Quarterly to insure that standards are being maintained.
  • Follow policies and procedures regarding daily operations of janitorial contracts.
  • Constantly work to sell Special Services work during quality inspections and during routine customer contacts. (Strip & Wax, Carpet Shampoos, Post Construction).
  • Along with the Office Manager & Director of Customer Relations, assist in keeping the customer files in order. Ensure that all safety training, manuals, and OSHA standards are being met
  • Set up account starts and provide assistance wherever needed to insure that accounts are started with proper J&E standards.
  • Provide onsite training to new Associates and employees by completing the work schedule with on their first night, or in some cases, more than one night to insure a smooth start up.
  • Provide ongoing training to Associates and employees through monthly meetings and trainings as needed. Development and maintain measurement spreadsheets to track and monitor complaints, and customer retention etc.
  • Set up training classes that will continue to make our Associates the best in the commercial cleaning industry.
  • Assist the Director of Customer Relations with the development of our Facility Service Institute
  • Follow up and resolve any customer complaints. Response time to the complaint must be kept to a minimum (no more than one hour).
  • Strive to be a team player and complete any other duties upon request.


If you are ready to join our growing team and want to help build it and be part of a great team we would like to hear from you.

Please send your resume and a cover letter describing how your background is a good fit for this position for an immediate review of your qualifications.

Must be comfortable working a split shift including mornings and evenings.

Job Type:
Part-time

Pay:
$18.00 per hour

Benefits:

  • Flexible schedule
  • Life insurance
  • Paid time off

Schedule:

  • 4 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Split shift
  • Weekends as needed

Work Location:
In person

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