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Full-Time Client Services Representative
7 days ago
Department: Receptionists
Employment Type: Full Time
Location: Knoxville, Tennessee
Compensation: $17.00 / hour
Description
Our Client Service Representatives (CSRs) are the first point of contact for all clients needing assistance at our front desk. Their job is to act as a liaison between pet owners and the clinical team that is caring for their pet.
This is a fast-paced position, as we are an integral part to a busy hospital, with many different teams and departments.
This opening is for a night shift position.
Some of the responsibilities you will own in this role:
- Provide friendly, quality customer care to patients and clients
- Process invoice payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient's immunizations and tests
- Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- Maintain the cleanliness of the lobby and exam rooms
- Work with all departments, helping to organize referral scheduling, direct questions, and relaying any further information or requests
Qualifications:
- Must have weekend and holiday availability
- Strong customer service and reception experience
- A history or knowledge basis in veterinary medicine is preferred
- Strong communication and organization skills
- The ability to multi-task
- Conflict resolution skills
- Willing to move frequently in a fast-paced atmosphere
- High school diploma
- Must be able to lift 30-50 pounds
- Paid time off
- Health, dental, vision, and life insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and career development
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