Client Services Manager
2 weeks ago
Exciting Opportunity at IEEE
Job Summary:
IEEE is looking for a dynamic Client Services Manager to establish connections with customers in Western North America, promoting the use of IEEE publications and platforms. This is a full-time remote role, ideal for candidates near the San Francisco Metro Area.
Key Responsibilities:
- Lead programs for awareness, training, and support for IEEE customers
- Organize workshops and events to educate and engage various audiences
- Collaborate with teams to plan and prioritize activities for academic, corporate, and government clients
- Support IEEE Open Access initiatives
- Represent IEEE through organizing events and activities
- Assist in launching new products and platforms
- Provide customer support and feedback
- Create client-specific materials
- Stay updated on industry trends
Qualifications:
Education:
- Bachelor's degree required
- Master's degree in Library/Information Sciences preferred
Work Experience:
- 5+ years experience in library, publishing, or database management
- Expertise in online search and product demonstrations
- Knowledge of information industry trends
Skills and Requirements:
- Excellent public speaking and interpersonal skills
- Experience with electronic information products
- Passion for customer engagement
- Strong organizational and writing skills
- Ability to travel occasionally
- Team player with strong PC skills
Note: Not open to current IEEE board or committee members. No employer-sponsored immigration support available.
IEEE is an Equal Opportunity Employer. Join us and make a difference
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