Care Coordinator- Enhanced

Job Details

Job Location

Lancaster Kiest-3330 S. Lancaster Road - Dallas, TX

Position Type

Full Time

Education Level

Bachelors

Travel Percentage

Travel within DFW Metroplex

Job Category

Clinical

Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The CCBHC Enhanced Care Coordinator will organize access to necessary services and build a therapeutic team to include natural supports and providers for those who are participating in mental health and substance use treatment. The CCBHC Enhanced Care Coordinator uses knowledge of social drivers of health, diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Create and/or enhance an existing person/family-centered recovery plan that identifies an individuals goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.

Assessing consumer needs on a continual basis throughout the course of treatment

Assistance with scheduling and completing all internal and external provider appointments

Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs

Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services

Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individuals life, the individuals wants and goals and all treatment interventions

Documenting services in the electronic health record within 24 hours after services have occurred

Contact with individual in service at least two times per month; maintaining a caseload of 50 individuals in service

Develop/maintain collaborative working relationships with internal and external referral resources; allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies. Relationships with external agencies will include but are not limited to: FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals and hospital outpatient clinics and community/regional supports and providers such as schools, child welfare agencies, criminal justice and Indian Health Services.

Assists the individual in service in developing and/or strengthening natural supports who will participate in care coordination activities

Helping to maintain a list of community resources for successful external referrals

Maintains confidentiality of information concerning consumers and family members

Perform other duesties as assigned

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills

Ability to assess and organize complex information regarding an individuals goals in useable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers)

Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services

Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention

Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person Centered Approaches to Care

Interpersonal skills to communicate and encourage collaboration among therapeutic team members

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

Bachelors Degree in social work, psychology, criminal justice or related human services field

Minimum of 2 years experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders

Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports and other social service agencies

OR

Masters degree in Psychology, Social Work, or related field.

REASONING ABILITY:

Ability to carry out oral and/or written instructions

Ability to operate as a team member, yet able to make positive, individual judgments

Ability to assess needs of consumers

Ability to recognize and report side effects of psychoactive medications

Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care

Ability to work collaboratively with co -workers

Ability to work in a high stress environment, take initiative and be creative

Ability to drive a multi-passenger vehicle

Ability to successfully use an automated clinical record keeping system

COMPUTER SKILLS:

Intermediate level on MS Excel, Email and word processing programs

Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, TRAINING, REGISTRATIONS:

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire

TAC web-based training

Certified Community Behavioral health Clinic Trainings completed within the first year of hire

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training, and an outstanding benefits package:

Medical/Dental/Vision

Paid Leave

Paid Holidays

Employee Assistance Program

Retirement Plan, including employer matching

Health Savings Account, including employer matching

Professional Development Allowance up to $1500 per year

Bilingual Stipend up to 6% of the base salary

Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please