Optical Manager Full Time

2 weeks ago

Salem, Oregon, United States BJ's Wholesale Club, Inc. Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers.

BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves.

Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

_

The Benefits of working at BJ's

  • BJ's pays weekly
  • Generous time off programs to support busy lifestyles
  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
  • Benefit plans for your changing needs
  • Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
- eligibility requirements vary by position

**medical plans vary by location

Job Summary
Responsible for performing all the duties required of an optician, in addition to managerial duties.

This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep.

The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely.


The pay range advertised for this position does not include additional compensation paid out through our Manager Bonus and spiff programs.


Leadership:

  • Exhibit strategic thinking and sound decisionmaking thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards:
Lead teams to deliver GOLD club standards daily.

  • Define and model GOLD
  • Grand opening look daily.
  • All items stocked and planograms executed.
  • Maintain visible accurate signage.
  • Clean and organized, inside and out.

Know Your Business:

  • Acquire a deep knowledge of key metrics and reporting for total club and department performance.
  • Drive performance and profitability by using reporting to identify trends and areas of opportunity.
  • Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
  • Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets.

Major Tasks, Responsibilities, and Key Accountabilities

  • Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
  • Provides support to Members in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.
  • Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.
  • This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA).
  • Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected, and payments are made at the point of service.
  • Strives to deliver sales and metric goals by educating patients on the benefits of available produc

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