Integration Release Manager

Years of Experience 1-3 Yrs Engagement & Overview The Integration Release Manager (IRM) will provide execution leadership throughout the lifecycle of Information Technologies projects supporting IT Integration into Health Care Company/Optum for Business Partners.

The Integration RM will be actively involved in understanding requirements and solution design for integration projects to allow for successful implementation of solution delivery during the US-night time.

Key aspects of managing the implementation execution are troubleshooting, collaboration, issue resolution and proactive communication updates Primary Responsibilities Work directly with ETIPS Integration delivery staff and ETIPS staff from technical to executive level to execute deployment timelines supporting implementation lifecycle across global teams
Provide execution leadership tied to infrastructure for internal systems and delivering solutions to customers
Plan and partner with Integration Lead (IL) on project deployment timelines and working closely with global project teams
Provide concise written communication of deployment status and issues, with regular updates to resolution for visibility and transparency
Establish and maintain strong relationship with internal & external customers and 3rd party vendors across global teams
Understand project value and impact, aligning to the program and project goals
Drive best-practices and documentation in support of repeatable processes
Engage with Integration Leads to allow independent support of US-evening cutover/implementation work, such as but not limited to:
o Untrusted and Trusted data center cutovers
o Trusted user site cutovers
o Voice migrations
o Possible cutovers for Firewall work or other internal projects
o Guest Access cutovers
o B2B tunnel migrations
o Regional Hub Migrations
During non-implementation time, focus on items such as, but not limited to:
o Build a Communications Repository
To be leveraged for status updates and issue resolution
o Build a Key Contacts Repository
For global teams and Business Partner-specific integrations
o Implementation Plan Revisions
Update cutsheets or implementation plans based on real-time experiences
o Reviewing Rally Kanban Boards
Resource for understanding where work is actively updated for global project teams
o Documentation Updates
Support global project team with any administrative updates on current progress (IRAADs Project Plans, Rally Cards, as applicable)
o Overall Initiative
Suggest ideas and ways to offload the work being done by the US-based Integration Leads
General Responsibilities of Integration Leads, with awareness and understanding by Integration Release Manager
1) Finalize detailed integration scope for each workstream
2) Schedule kick-off meetings for Workstreams when applicable
3) Oversee day to day work streams - ensure all workstreams are progressing to stay on track
4) Conduit to other non-EEPS teams such as Real Estate, EIS-Security, Enterprise Integration
5) Create and Manage project repository and access
6) Provide workstream status to Engagement Managers
7) Manage overall financial plan for the integration
8) Remove impediments
9) Escalate blockers
10) Provide weekly status updates to EM
11) Run the Project/Oversee task execution
12) Request project resources
13) Initiate requests to required teams
14) Create Project plan and manage completion of tasks, including sub project plans, status calls, working sessions, etc... Drive process and end-to-end plan for each in scope workstream (Security (RBI/STP), Desktop, Email, Network Integration (ECI), Voice. File and Print)
15) Manage equipment orders
16) Resolve/escalate issues
17 Communicating with the designated project team - in Optum Tech IT and business partner IT
18) Manage date expectations Must Have Skills 0-2 years of professional IT experience, with steadily increasing responsibilities in the IT Infrastructure project management blended with Integration way of thought leadership
1-2 or more years of experience in managing IT Projects, initiatives and deliverables
Health Care industry or Fortune 100 size company and complexity experience
Experience with Integration processes & practices, methodologies and terminology
Excellent collaboration, negotiation and influencing skills
Experience with hardware and software provisioning, procurement, contract interpretation and or compliance policies and processes
Bachelors Degree in Computer Science/related field or equivalent experience
Understanding of Network and Systems technologies, including Microsoft email solutions
Overall 1-2 years of Project Management experience, including:
o Analysis of requirements and documentation
o Project Issue and Risk mitigation/resolution
o Implementation/Deployment plan creation and management
o Project Communication and follow-up
o IT experience (Infrastructure, Networking and Datacenter Migration)
Demonstrated experience managing multiple technical project deployments of varying complexity across global team
Excellent verbal and written communication skills
Strong ability to proactively communicate concise, written summaries of issues and resolutions
Excellent organizational skills and ability to initiate and own all aspects of multiple projects
Strong experience utilizing SDLC and Integration methodologies to complete project implementation/deployments
Strong inter-personal skills to communicate effectively across all levels and audiences (executives, technologists, engineers, customers, vendors and other business professionals)
ctively demonstrate critical thinking within daily activities and across all work deliverables
Possesses strong quantitative and qualitative analytical skills with a can-do" approach to solving problems
Demonstrates self-confidence and self-reliance in all aspects of this role, including escalations
Demonstrates ability to define project scope, objectives, deliverables, and timelines
Effectively manage and communicate implementation/deployment expectations to global team members and stakeholders in a timely manner
bility to consistently time manage effectively across multiple projects in a fast-paced and changing environment
Flexibility to adjust when needed, to think in the moment and propose solutions to challenges Nice To Have Skills Solution-focused problem solving
ptitude for learning new technologies
Experience facilitating conversations with executive level audiences
Experience working in health care industry
PMP, PSM or similar Integration Certification Skills and Abilities: Key Competencies
Can multitask and manage several projects and responsibilities
Excellent people, process, communication, facilitation and interpersonal skills
Highly analytical individual with a keen eye for details
ble to identify / assess business needs, to analyze, prioritize, and solve problems in a customer service driven organization

Leadership and Influence
Sets high standards with achievable goals
Monitors performance to ensure standards and goals are met
Builds commitment and inspires people to do the best job possible both internal and external parties
Communicates, through own behavior, and leads by example
Regularly reviews progress toward implementation/deployment objectives and goals

nalytical and Decision Making
Supports and achieves organizational priorities
Exercises good judgment, considering all pertinent information
Knows when to deter/take action from limited information
bility to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment
Consults and utilizes input of others as appropriate
Maintains objectivity in face of conflicting priorities and demands
Recognizes own limitations and when to ask for help or support

Interpersonal Relations
Works in a cooperative and supportive manner with all stakeholders/teams
Supports colleague's activities, pitches in to help others
Participates actively in meetings
Is willing to influence and to be influenced
Works toward achieving results both short/long-term interests

Planning and Organizing / Motivation and Commitment
Takes responsibility for getting the work done
Follows up and sees tasks through to completion
Organizes own work and the work of others effectively
ccomplishes results in a timely fashion
Effectively allocates resources to get the right job done as needed

daptation and Flexibility
dapts project management and interpersonal approach and shifts roles (as required) to suit the audience and situation
Can adapt to very different and wide range of social situations
ble to juggle and manage competing priorities, demands and tasks
Maintains poise and composure
Is willing to be influenced/open to others' views
Can manage criticism, pressure, conflict and stress
Understands the needs of the various stakeholders of the organization and global teams

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