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Patient Access Representative
2 weeks ago
Job Title: Patient Access Representative
Company: Confidential
Summary
As a Patient Access Representative, your role is crucial in providing a seamless and positive experience for patients from the moment they enter our healthcare facility. You will be responsible for ensuring accurate patient registration, efficient billing processes, and overall patient satisfaction.
Minimum Requirements
Education
- High School Diploma or Equivalent
Experience
- Minimum 1-year experience in healthcare access, customer service, office, or financial setting
License/Registration/Certifications
- N/A
Preferred Requirements
Preferred Education
- Associate's Degree
Preferred Experience
- Minimum 3-years' experience in healthcare access, customer service, office, or financial setting
Preferred License/Registration/Certifications
- N/A
Core Job Responsibilities
- Accurately complete quality registration in the HIS system for each patient encounter
- Manage work processes to meet organizational expectations
- Verify insurance benefits and ensure financial clearance for all payors
- Collaborate with the Centralized Referral Center for prior authorizations
- Resolve registration discrepancies promptly
- Adhere to state and federal regulations and system policies
- Provide patient estimates and process payments
- Practice AIDET in all patient interactions
- Review and ensure compliance of medical orders
- Conduct clinical screenings for patient safety
- Utilize computer systems for workflow efficiency
- Handle insurance eligibility inquiries
- Maintain accurate cash drawer
- Demonstrate excellent typing skills
- Communicate effectively both orally and in writing
- Work well in a team environment
- Maintain confidentiality of sensitive information
- Perform assigned duties efficiently
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