Patient Access Representative

2 weeks ago


Spartanburg, South Carolina, United States Spartanburg Regional Healthcare System Full time

Job Title: Patient Access Representative

Company: Confidential

Summary

As a Patient Access Representative, your role is crucial in providing a seamless and positive experience for patients from the moment they enter our healthcare facility. You will be responsible for ensuring accurate patient registration, efficient billing processes, and overall patient satisfaction.

Minimum Requirements

Education

  • High School Diploma or Equivalent

Experience

  • Minimum 1-year experience in healthcare access, customer service, office, or financial setting

License/Registration/Certifications

  • N/A

Preferred Requirements

Preferred Education

  • Associate's Degree

Preferred Experience

  • Minimum 3-years' experience in healthcare access, customer service, office, or financial setting

Preferred License/Registration/Certifications

  • N/A

Core Job Responsibilities

  • Accurately complete quality registration in the HIS system for each patient encounter
  • Manage work processes to meet organizational expectations
  • Verify insurance benefits and ensure financial clearance for all payors
  • Collaborate with the Centralized Referral Center for prior authorizations
  • Resolve registration discrepancies promptly
  • Adhere to state and federal regulations and system policies
  • Provide patient estimates and process payments
  • Practice AIDET in all patient interactions
  • Review and ensure compliance of medical orders
  • Conduct clinical screenings for patient safety
  • Utilize computer systems for workflow efficiency
  • Handle insurance eligibility inquiries
  • Maintain accurate cash drawer
  • Demonstrate excellent typing skills
  • Communicate effectively both orally and in writing
  • Work well in a team environment
  • Maintain confidentiality of sensitive information
  • Perform assigned duties efficiently


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