Technical Support Associate

2 weeks ago


Doral, Florida, United States Williams Lea Group Limited Full time
Williams Lea is hiring for a Technical Support Associate for our Miami office to work Monday to Friday 8:00 am to 5:00 pm

Pay: $27.00/hour

Benefits:
  • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
  • 401k Retirement Savings Plan Including Employer Match
  • Paid Time Off (PTO)
  • Life Insurance
  • Paid Parental Leave
  • Short-term & Long-term Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Domestic Partner Coverage
  • Commuter Benefits
  • Legal Assistance
  • Employee Assistance Program (EAP)
  • Additional Employee Perks and Discounts
The Technical Support Associate is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination of software and systems support, basic troubleshooting, and incident management documentation.

Job Duties
  • Provide phone and hardware support to end-users for common office software applications.
  • Software applications supported include MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare.
  • Thoroughly research technical issues and document solutions for user problems in a timely manner.
  • Recommend or perform actions to correct software or system problems.
  • Handle items which were not resolved by the Level 1 team.
  • Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
  • Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
  • Support remote access applications.
  • Troubleshoot operating system and hardware issues.
  • Communicate effectively with both unskilled and skilled PC users.
  • Handle sensitive and/or confidential documents and information.
  • Communicate with manager and client on job or deadline issues.
Job Qualifications
  • Bachelor's degree or equivalent work experience.
  • Minimum 5 years of experience in a corporate IT support environment preferably legal.
  • Word, Excel, PowerPoint, and/or Outlook certifications desired.
  • Microsoft systems or desktop certification desired.
  • Ability to work in a fast-paced team environment.
  • Attention to detail with emphasis on accuracy and quality.
  • Ability to prioritize work to balance multiple projects and deadlines.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills.
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#piq
  • Desktop support

    2 weeks ago


    Doral, Florida, United States GTN Technical Staffing Full time

    Job DescriptionWe are looking for a Desktop Support professional to join our team and assist clients in resolving computer-related issues.Responsibilities:Provide technical support for computer hardware and softwareTroubleshoot and resolve client issues through various channelsSuggest enhancements for hardware and softwareKeep track of customer problems and...


  • Doral, Florida, United States 1105 Amadeus Global Operations Americas, Inc. Full time

    Technical Project Manager page is loaded Technical Project Manager Apply locations Miami, Florida time type Full time posted on Posted Yesterday job requisition id R19909 Job TitleTechnical Project Manager This is not a remote role, it is a hybrid position located in Miami, Florida. The candidate must either be local, commutable distance to the Miami...


  • Doral, Florida, United States Lennar Homes Full time

    Overview:The Technical Project Manager possess a robust grasp of Enterprise Data Management, standard software development practices, and a track record of collaborating with analytics and development teams. This role counts on effective communication of priorities and product vision to diverse business and corporate IT teams and partners, followed by the...


  • Doral, Florida, United States e-Components - CSR Electronics Inc Full time

    Job Description Job Description E-Components is a South East Manufactures Representative looking for a highly motivated and Energetic sales professional to manage accounts in the South Florida territory. Candidate must be able to seek out, identify, and pursue new market opportunities and support existing customers by identifying the proper technical...


  • Doral, Florida, United States Amazon Full time

    Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that...

  • Technical Manager

    2 weeks ago


    Doral, Florida, United States Amaze Systems Inc. Full time

    Job Description Job Description Title: Technical ManagerLocation: Miami, FL (Hybrid)Terms: Long Term ContractLocal Candidates Preferred with E-Commerce OR Retail Background.Job Details:The Project Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end, and specified deliverables.The Project...


  • Doral, Florida, United States EnterpriseAlumni Full time

    Customer Support Manager Are you the Sherlock Holmes of Customer Support? As a Customer Support Manager, you're not just another cog in the machine-you're the linchpin of our customer experience As part of a wider Customer Support Team, you are the one-person task force who ensures that every customer interaction receives a standing ovation.Your mission,...


  • Doral, Florida, United States Ecisolutions Full time

    For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers'...

  • Alterations Associate

    2 weeks ago


    Doral, Florida, United States Careersatsfa Full time

    Alterations Associate - Saks Fifth AvenueLocation: Miami, Florida, United StatesCategory: StoresJob Type: Part TimeRemote: NoJob DescriptionWhat This Position is All AboutThe Alteration Staff will be part of the tailoring team, providing customer service, and tailoring expertise as required.Who You Are:A strength at winning over an audience with their...

  • Clinical Support Tech

    4 weeks ago


    Doral, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Clinical Support Tech

    1 month ago


    Doral, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Clinical Support Tech

    4 weeks ago


    Doral, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...

  • Associate Actuary

    2 weeks ago


    Doral, Florida, United States Elevance Health Full time

    Associate Actuary Location: Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health...


  • Doral, Florida, United States South Shore Marketing Full time

    We seek an energetic and customer service-oriented Retail Sales Associate to join our team and help us build a recognizable brand. With us, you can demonstrate your product knowledge and share your passion with potential customers, helping them make informed and satisfying purchase decisions. As a Retail Sales Associate, you'll represent our company daily...


  • Doral, Florida, United States South Shore Marketing Full time

    We seek an energetic and customer service-oriented Retail Sales Associate to join our team and help us build a recognizable brand. With us, you can demonstrate your product knowledge and share your passion with potential customers, helping them make informed and satisfying purchase decisions. As a Retail Sales Associate, you'll represent our company daily...


  • Doral, Florida, United States Banco de Credito e Inversiones Full time

    Job Description Job Description ABOUT BCIBci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in...

  • Dispensary Associate

    2 weeks ago


    Doral, Florida, United States Trulieve Full time

    "Trulieve Grows One Patient at a Time"If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for youAt Trulieve, we strive to bring our patients the relief they need in a product they...

  • Tax Senior Associate

    2 weeks ago


    Doral, Florida, United States EisnerAmper Full time

    Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you are starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you will love from top to bottom - we give you the tools you...


  • Doral, Florida, United States Pininfarina S.p.A. Full time

    Pininfarina of America is looking for a talented and ambitious Junior Marketing Associate to join our Miami office. The ideal candidate must have robust design knowledge, brand sensitivity, excellent graphics, and polished visualization skills. As a Jr. Marketing Associate, you will play a crucial role assisting the Marketing dept. in the implementation of...


  • Doral, Florida, United States Origis Energy Full time

    Position Description Origis Energy is seeking a finance professional for the role of Project Finance Associate to join our growing team. This position reports to the Senior Director Project Finance, and will assist the Company in evaluating and managing investment projects, equity and debt financing as well as analyzing different markets to invest in.The...