Bilingual Call Center Operator

2 weeks ago


Irvine, California, United States XLA Full time

Primary Work Duties will include but are not limited to the following:

  • Call Intake for all ECCO phone lines and Operator call analyses functions as directed by the SOP and call center leadership
  • ready to answer incoming calls in a timely manner from detention facilities and other stakeholders
  • establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assessing caller concerns. Responsible for making database and manual queries related to individuals in ICE detention or other persons in immigration proceedings received
  • relevant call information into a web-based case management or CRM system.
  • cases to be referred to an ERO Officer/Agent, ERO field offices or ICE
  • offices for follow-up review and action
  • third-party telephonic interpreter service provided by ICE, when appropriate
  • back-up to the HQ Entry level Data Analyst to process entry level data entry and analysis for any Intake mailboxes when needed.
  • have intermediate skills in Microsoft Excel, and Word
  • perform at the minimum call intake performance levels established by the COR.

Required Education:

Bachelor's Degree and two years of related experience; or an Associate's Degree with three years of related experience; or five years of related experience if no degree

Required Work Experience:

  • Degree and two years of related experience; or an Associate's Degree with three years of related experience; or five years of related experience if no degree
  • in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines.
  • (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required. Detailed information regarding the Interagency Language Roundtable Scale Descriptions can be found at the following website: http
  • reading comprehension, writing and communication skills.
  • to work independently and to manage and prioritize multiple work assignments
  • experience or experience in interpreting and applying immigration law is preferred

Required Knowledge, Skills, and Abilities:

  • (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent)Spanish and English required. Detailed information regarding the Interagency Language Roundtable Scale Descriptions can be found at the following website: .htm.
  • Degree and two years of related experience; or an Associate's Degree with three years of related experience; or five years of related experience if no degree

  • Call Center

    2 months ago


    Irvine, California, United States Infinisource Consulting Solutions Full time

    Infinisource Consulting SolutionsDescription: Call Center Federal Project Responsibilities: • Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. • Ability to identify core issue and utilize the appropriate work procedures to...


  • Irvine, California, United States Americor Full time

    Job DescriptionJob DescriptionWe're currently seeking Full-Time Intake Specialists to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces Responsibilities:Manage a high volume of inbound and outbound calls, ranging from...


  • Irvine, California, United States University of California, Irvine Full time

    Updated: Nov 17, 2023Location: AnaheimJob Type:Department: Patient Access Center UC Title: ACCESS REPR PRNPosition Number: Reports to: Patient Access Services Supv 1Working Title: Principal Access RepCost Center: Patient Access Center Bargaining Unit: AFSCMEFLSA: NonexemptDate Created: 12/16/2022Job Code: 009099Hours: 20Shift: Variable ShiftFTE:...


  • Irvine, California, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionWe are seeking for a Medical Authorization Assistant this individual will provide office and case management support services by serving as a contact between members, physicians, nursing home facilities, community-based organizations, providers and staff. The incumbent will complete initial intake of information, assist with...

  • Lead OR Technician

    4 weeks ago


    Irvine, California, United States Specialty Surgical Center - Irvine Full time

    Specialty Surgical Center – Irvine; Let us be your career destination Are you energetic, yet highly focused and love working in a fast-paced, patient-centered environment If so, apply today and join us at Specialty Surgical Center Irvine We're growing and excited to expand our amazing teamJOB TITLE: Lead Surgical TechnologistSUPERVISION RECEIVED:Physician...


  • Irvine, California, United States UC Irvine Medical Center Full time

    Updated: May 1, 2024Location: IrvineJob Type:Department: ACC ‐ Radiation OncologyUC Title: AMBUL CARE ADMSTN MGR 1Position Number:Reports to:Exec Director, Cancer CenterWorking Title:Ambulatory Care Admin Mgr 1Cost Center:ACC ‐ Radiation Oncology Bargaining Unit:No Bargaining UnitFLSA:ExemptDate Created:3/28/2024Job Code:006472Hours:40Shift:Not...


  • Irvine, California, United States University of California Full time

    Job Opening ID: 62137Reports To: ANTrepreneur Center DirectorWorking Title: ANTrepreneur Center Program CoordinatorDepartment: Antrepreneur CenterBargaining Unit: 99FLSA: Non-ExemptPayroll Job Code: 004574Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: M-F, 8-5Employee Class: Career Position Summary:As part of the Division of...

  • Design Coordinator

    2 weeks ago


    Irvine, California, United States Interior Logic Group Full time

    Looking to build your career and design your future? You have come to the right place. Summary Responsible for supporting Design Center operations. Oversees physical showroom to include maintenance, samples and displays.Essential Functions- Supports design center processes. Manages all reports and tracking information for assigned projects Answers phones,...

  • Gynecologist

    4 weeks ago


    Irvine, California, United States Life IVF Center Full time

    About the Position:Life IVF Center is currently seeking a highly motivated board eligible / board certified Gynecologist for our headquarters in either Irvine, California or growing location in sunny Arcadia, California, with flexibility to cover the other location as needed. The position offers predictable schedule with balanced lifestyle, strong growth...

  • Gynecologist

    2 weeks ago


    Irvine, California, United States Life IVF Center Full time

    About the Position:Life IVF Center is currently seeking a highly motivated board eligible / board certified Gynecologist for our headquarters in either Irvine, California or growing location in sunny Arcadia, California, with flexibility to cover the other location as needed. The position offers predictable schedule with balanced lifestyle, strong growth...

  • Operations Manager

    2 weeks ago


    Irvine, California, United States Infosys BPM Full time

    Infosys BPM is seeking to hire a full time Operations Manager, experienced in Financial Services and Capital Markets in area of Reconciliation to carry out the onsite production activities. Responsibilities Reviews, approves, and may prepare, information/entries and supporting documentation to ensure accounting records and investment vehicle data are...


  • Irvine, California, United States UCI Health Full time

    Job Opening ID: 67582Reports To: COO & Associate VC of Advancement OperationsWorking Title: DIRECTOR, CENTER FOR EMERITI AND RETIREESDepartment: Center for Emeriti & RetireesBargaining Unit: 99FLSA:ExemptPayroll Job Code: 007399Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: 8-5, M-F hybridEmployee Class: CareerPosition Summary:In 1965,...

  • Operations Manager

    2 weeks ago


    Irvine, California, United States Marriott Full time

    Additional Information Full-TimeJob Number Job Category Rooms & Guest Services OperationsLocation Residence Inn Irvine John Wayne Airport/Orange County, 2855 Main Street, Irvine, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Supports the successful execution of all operations in...

  • Assistant Manager

    2 weeks ago


    Irvine, California, United States Stadium Properties Llc Full time

    Assistant Property Manager - Dollar Self Storage #10, Apache Junction, AZDollar Self Storage is a growing regional self-storage company that offers outstanding service and value to its customers. We've been in business since 1989 with a goal to make each customer experience a positive one by delivering affordable, convenient, and secure self-storage units....


  • Irvine, California, United States Tarsus Pharmaceuticals Full time

    About the RoleThe Manager II, Pharmacovigilance (PV) reports to our Sr Dir, Head of Pharmacovigilance. This individual will work with the PV team and cross-functional members to implement and maintain Drug Safety and PV regulations into Quality Management Systems and help build and maintain a robust PV compliance system. This role will also assist with call...

  • surgery tech iv

    2 weeks ago


    Irvine, California, United States Hoag Memorial Hospital Presbyterian Full time

    Salary Range: $ $ /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education. Primary Duties and ResponsibilitiesParticipates as member of the surgical team under direct supervision of an RN/Charge Nurse or Clinical Manager. Functions in the role of scrub/assist person and assisting physician and/or RN....


  • Irvine, California, United States MKS Instruments Full time

    We are looking for an exceptional Director of Manufacturing Operations who will be responsible for System and Module Manufacturing and Test in our Irvine facility. In this role you will make personnel decisions, establish/drive labor efficiency and cycle time objectives, establish and administer operating budgets, and initiate operational systems process...


  • Irvine, California, United States La Jolla Group Full time

    Company IntroductionThe La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high-energy environment that is continually on the move. With prominent brands such as O'Neill, PSD Underwear, Mountain Khakis, Sol Angeles, and Hang Ten, La Jolla Group has proved to be a builder of great brands, a creator of...


  • Irvine, California, United States The Bank of America Corporation Full time

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give y Assistant Manager, Financial, Business Operations, Manager, Leadership, Management, Banking


  • Irvine, California, United States Courtyard Irvine John Wayne AirportOrange County Full time

    Additional Information Pay: $21.25/hour, Summer Internship: 10-12 Weeks, Must be enrolled in 2 or 4 year university program, no relocation providedJob Number Job Category Management Development Programs/InternsLocation Courtyard Irvine John Wayne Airport/Orange County, 2701 Main Street, Irvine, California, United States VIEW ON MAPSchedule Full-TimeLocated...