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tier i it specialst
2 weeks ago
Responsibilities
The IT Spcialist is responsible for the Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Walk colleagues or clients through steps to help them resolve their technical problems and support the implementation of new solutions or applications
Help The IT Manager plan and implement additions, deletions, and major modifications to the IT infrastructure in pursuit of business and IT goals.
Ensure proper functioning of IT systems, and monitor for availability, performance, and capacity planning.
Provide Tier I Helpdesk support.
Technical Skills
Windows Server management with Hyper-V and VMware
Active Directory
Azure Active Directory
Radius
Storage
Backups (disaster recovery would be nice)
Cisco Meraki network
Microsoft Teams and SharePoint
Requirements
Well-developed organizational and time management skills. Must consider priorities, forecast problems, and envision solutions.
Able to work both independently, and as part of a team in a fast-paced environment while managing multiple tasks.
Knowledge of information technology functions including network and system design, planning, development, and operations.
Must be able to communicate clearly with technical and non-technical audiences. Extremely clear, succinct, and professional writing skills are mandatory.
Able to identify, evaluate and learn industry trends.
Creatively solve technical problems and provide competence under pressure in time-sensitive situations.
Must be able to occasionally work after-hours or on weekends to complete special projects.
Must be able to lift and transport equipment weighing up to 75 pounds including computers, monitors, UPS batteries, printers, etc. Must be able to set up equipment standing on a ladder, or in confined spaces, including underneath desks/tables, in wiring closets, and equipment racks and enclosures.
Must have driver license and own your own vehicle. Travel between offices up to 20%.
Education, Qualifications and Certification
2 years experience providing network and system administration.
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
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