Front Desk Specialist

2 weeks ago


Snellville, Georgia, United States Athens Orthopedic Clinic Full time

The Job Title: Front Office Specialist at Our Company

The role of a Front Office Specialist is crucial in providing top-notch customer service, ensuring patients show up for their appointments on time, and supporting the financial growth of the organization through effective co-insurance and co-payment collection.


Key Responsibilities:
  • Customer Service: Foster a culture of exceptional service, maintain positive relationships with patients, therapists, and colleagues.
  • Schedule Management: Organize daily clinic schedules, handle appointment bookings, and manage any schedule changes efficiently.
  • Chart Management: Ensure accurate patient information and documentation.
  • Greeting Patients: Be the welcoming face and provide a friendly atmosphere for patients.
  • Creating Deposits: Handle financial transactions, collect payments, and ensure accurate billing records.
  • Tracking Referring Physicians: Monitor physician referrals and related statistics.
  • Patient Account Management: Manage medical records, billing, and insurance information.

Requirements:
  • High School Diploma or equivalent
  • Knowledge of Medicare and Medicaid regulations
  • Ability to multitask in a fast-paced environment
  • Proficiency in Microsoft Office tools
  • Proven track record of delivering exceptional customer service
  • Experience in front desk roles within a healthcare setting preferred
  • Excellent interpersonal and communication skills
  • Adaptability to new work environments


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