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Front Desk Specialist
2 weeks ago
The Job Title: Front Office Specialist at Our Company
The role of a Front Office Specialist is crucial in providing top-notch customer service, ensuring patients show up for their appointments on time, and supporting the financial growth of the organization through effective co-insurance and co-payment collection.
Key Responsibilities:
- Customer Service: Foster a culture of exceptional service, maintain positive relationships with patients, therapists, and colleagues.
- Schedule Management: Organize daily clinic schedules, handle appointment bookings, and manage any schedule changes efficiently.
- Chart Management: Ensure accurate patient information and documentation.
- Greeting Patients: Be the welcoming face and provide a friendly atmosphere for patients.
- Creating Deposits: Handle financial transactions, collect payments, and ensure accurate billing records.
- Tracking Referring Physicians: Monitor physician referrals and related statistics.
- Patient Account Management: Manage medical records, billing, and insurance information.
Requirements:
- High School Diploma or equivalent
- Knowledge of Medicare and Medicaid regulations
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office tools
- Proven track record of delivering exceptional customer service
- Experience in front desk roles within a healthcare setting preferred
- Excellent interpersonal and communication skills
- Adaptability to new work environments
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