Regional Service Manager- North West
1 week ago
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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details
We don't just build technology. We build hope for everyone dealing with cancer.
Elekta produces state-of-the-art high tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders using ionizing radiation, and Treatment Planning Systems. These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software, and networking environments. The Regional Service Manager must be customer focused and be able to manage the regional service business in the assigned geographical region. This position warrants the highest level of professional representation between the customer and the Company in all aspects of customer relations. It also requires support of projects, programs, and policies established by the Company.
Responsibilities
Be the interface for all communication both to and from the field. Responsible for transaction management and support of Sales and Service Sales. Conduct account site visits and provide feedback, action planning, and follow-up. Manage, direct, and motivate the Field Service Engineers within the assigned geographical region. Mentor Field Service Engineers including, ongoing performance feedback, annual evaluations, and compensation planning; career development and; support and guidance for all field personnel. Communicate the Company's policies and needs to the regional group. Establish the technical service objectives and plans to achieve. Prepare the capital and operating expense budgets. Ensure timely issuance (and closure) of technical service reports (cases and WOs), timesheets, expense reports, and the proper dissemination of information. Manage repairs, calibrations, Field Change Orders, and preventative maintenance activities to ensure compliance and customer satisfaction. Manage all Service escalations in the Region. Ensure all quality and compliant metrics are within operational targets. Follow all Elekta safety and regulatory policies. Ensure all managed staff are trained and following safety and regulatory policies.Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write and comprehend the English language.
Bachelor's Degree or equivalent experience. Radiation Therapy background a plus. Must have excellent written and verbal communication skills. Exceptional customer service skills. Ability to represent the organization in a professional and positive manner. Ability to organize and prepare reports and deliver presentations to customers and team. Must be willing to travel when required and work independently. Uphold the Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization. Must maintain an active driver's license in the home state. Proven ability to organize, motivate, and direct people internally, and effectively represent the division in outside contacts. Thorough knowledge of division products and services as well as customers' needs. Commercial knowledge, ability to read, prepare and comprehend contracts.What we offer:
Opportunity to work with a proactive and supportive team Hybrid work option (you are required to work on location at least 3 days/week) Excellent Medical, Dental and Vision coverage 401k, paid Vacation and Holiday A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account Opportunity to work on cutting edge in medical advancement. Close-knit company culture Upward mobility-
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