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Data Analyst

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New York, New York, United States Michael Page Full time

About Our Client

Our client is is a consumer-protection law firm that represents clients facing various challenges from their creditors.Based in NYC Job Description Create and maintain Salesforce Reports & Dashboards on demandWrite Business Requirements for Salesforce updatesSupervise analysts to establish deadlines and produce materialsDevelop KPIs to assess performance, using a mix of quantitative and qualitative metricsWork cross-functionally to identify gaps and areas of improvementWorking with departments as they implement, refine, review, and modify processes and systems.Design custom solutions to improve processes, performance, and mitigate escalationsAuthor and disseminate Technical Guides for software updates and process changesCreate Training Materials for attorneys, paralegals, and customer service (New Hires and Workshops)Analyze data and produce useful data visualizations for managementProject future caseloads by location for hiring purposesBuild and maintain intranet sites and document libraries using Microsoft SharePointBuild performance scorecardsWork with speech analytics software to evaluate phone team performanceDraft scripting and email templates for client-facing teams

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Bachelor's degree in Finance, Business, or related field.Proficient in Visual Basic (VBA)Proficient in ExcelExperience working with SalesforceStrong research, math, and computer skills.Excellent problem solving, presentation, and verbal and written communication skills.Ability to analyze processes and dataPrior supervisory/management experienceExperience within the legal field, quality assurance or project management is preferred What's on Offer Compensation is competitive and commensurate with expertise and previous experienceTraining and guidanceMedical, Dental and Vision Benefits401K BenefitsPre-tax Transit BenefitsPaid time offPromotion and growth opportunitiesAn incredible team of smart and supportive people