Senior Events Manager| Full Time

2 weeks ago

Providence Rhode Island, United States Oak View Group Full time

Overview:


The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $(phone number removed).

For FT roles:

Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job expires 8/1/2024

Responsibilities:
Advance, plan, service, and supervise all events.

Plan, direct and evaluate the work of subordinates.

Provide leadership and guidance for event personnel.

Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.

Communicate clearly and concisely in the English language, both orally and in writing

Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.

Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.

Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.

Assist in the preparation of building to meet the requirements of upcoming events/shows.

Assist with the completion of pre-show event financial estimates.

Assist with the completion of post-show event settlements.

Advise lessees on services available from independent contractors for events.

Recruit, train, and supervise events & security staff.

Create work schedules for event & security staff, delegate assignments, and review performance/results.

Function as a liaison between users of the facility and the facility staff

Recommend and evaluate required event staffing levels.

Coordinate communication between building staff and show staff during load in and load out.

Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.

Maintain equipment (radios, metal detection wands, etc.) for all events and security staff.

Make hospitality arrangements as needed.


Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.

Review emergency planning procedures with all event staff for each event.

Create and distribute detailed data sheets prior to every event.

Prepare and approve bi-weekly payroll for all event staff and security staff.

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.

Serve as Manager on Duty as scheduled.

Oversee the selling of in-house services.

Be the liaison between the event department and the finance department for all exhibitor services sold.

Keep, update, and enter all pricelists for in house services.

Assist GM with implementing and complying with corporate initiatives.

Ensure that all event insurance certificates are obtained and correct.

Coordinate event set-ups and changeovers based on contracts.

Other duties and responsibilities as assigned.

Qualifications:
5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Possession of, or ability to obtain, a valid driver's license.

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility.

Knowledge of crowd management and control techniques

Knowledge of customer service practices

Knowledge of principles of supervision, scheduling, and training employees

Demonstrated familiarity with facility use contracts.

Knowledge of fire and public safety regulations

Knowledge of A/V equipment and electronic systems in public assembly facilities

Experience with budget preparation and control.

Familiarity with terminology used in entertainment/convention/public assembly settings.

Experience with digital signage.

Knowledge of box office procedures

Experience with cash handling procedures.

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