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Service Advisor
3 months ago
Responsibilities
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customers' vehicle problems accurately and clearly on the repair order.
- Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes "promised time." Checks with the dispatcher, if necessary.
- Obtains customer's signature on repair order; provides the customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time.
- Explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Keeps service department forms, menus, and pricing guides up to date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
- Supervises all cleaning and prepping of new and used vehicles.
- Maintains a professional appearance.
- Keeps work area clean.
- Other duties may be assigned
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Benefits
- Family Owned and Operated Company
- Medical, Dental, & Vision Insurance
- 401(k) Plan
- Paid Time Off (PTO)
- Employer-Paid Life Insurance
- Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available
- Employee Discounts
- Educational Assistance
- Holiday Pay
- Community Involvement Grant
- Bereavement Leave
- Jury Duty Leave
- Military Leave
- Growth opportunities
- Above average industry pay