lead it specialist

1 week ago

Milton, Florida, United States U.S. Pacific Fleet, Commander in Chief Full time


Summary You will serve as a LEAD IT SPECIALIST (NETWORK/CUSTSPT) in the INFORMATION SYSTEMS DEPARTMENT, ENTERPRISE OPERATIONS DIVISION of NAVAIR TRAINING HUMAN CAPITAL MGMT GRP.

Responsibilities You will provide customer support maintenance services for IT equipment, software, systems, interfaces and networks. You will analyze and diagnose difficult and complex problems reported by system users. You will evaluate alternative approaches to problem resolution to recommend courses of action.

You will interpret and explain IT regulations, policies and directives, local procedures and policies and guidance to a wide audience.

You will develop plans for installing, configuring, troubleshooting and maintaining user IT equipment and software.

You will be responsible for creating, monitoring and administering all staff, student and contractor accounts required to access training systems.

You will plan, design and develop testing/maintenance programs for workstation, printer and peripheral equipment in support of the Training Air Wing learning centers.

You will provide technical advice and guidance to junior technicians as necessary. You will analyze and resolve system IT equipment/software failures.

Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.


Specialized experience must demonstrate the following:
analyzing Information Technology related problems to resolve customer hardware, software, and network reported issues.

Your experience must reflect skill in the following areas:
attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:
Successful completion of a Ph.
D.

or equivalent doctoral degree or Successful completion of 3 full years of progressively higher level graduate education leading to a Ph.

D. or equivalent doctoral degree. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.


Federal annuitant information:

The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.


Policy information may be found at:
PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants:

To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.

ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.

For more information about ICTAP eligibility please review the following link:
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

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