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Customer Service Trainee

2 months ago

Fayetteville, Arkansas, United States Illawarra Retirement Trust Group Full time

**Customer Service Trainee**

**Location:** Balgownie, AU **Facilities Management Customer Care Trainee

Classification**: Full-time , 12 months fixed term

**Location:** IRT Facilities Management, Balgownie

**Applications close:** Sunday, 4 July 2021

IRT Group is one of Australias largest community-based seniors lifestyle and care providers. With almost 50 years experience, we provide aged care, home care and lifestyle solutions to almost 8000 customers in NSW, the ACT and Queensland. We believe in creating a better world for all older Australians.

IRT Facilities Management is seeking to appoint an efficient and motivated Customer Care Trainee, on a full-time basis. The Customer Care Trainee is responsible for supporting and promoting the Facilities Management business by building customer relationships through delivering consistent and high quality services.

**About the role:**

The successful applicant you will act as the point of contact for Facilities Management services and respond to or triage all in-bound phone calls and correspondence. You will coordinate meetings, maintain databases and records, provide advice and support to all stakeholders and will be responsible for general office administration duties across the site.

**To be successful you will have:**

The ability and a desire to undertake a Certificate III in Business Administration or another relevant qualification

Demonstrated experience in a customer service environment

The ability to show judgement and common sense in decision making

The ability to respond to change in a positive and flexible manner

The Ability to build rapport and tailor communication to targeted audience

Proven attention to detail

Demonstrated proficiency using computer systems including Microsoft Outlook, Word and Excel operating in a Microsoft Windows environment

Desirable: Experience/understanding of the Aged Care Industry

To view a full Position Description please

IRT Group is one of Australias largest community-based, for-purpose seniors lifestyle and care providers and our people are the foundation of our ongoing success. Youll be joining a passionate and dedicated team of over 2800 employees who believe in creating a better world for all older Australians.

Working with IRT, youll also have access to a fantastic suite of benefits including Salary Packaging and My Rewards to boost your take home pay, professional development opportunities and a wellbeing program including discounted gym memberships

**Contact:** Mark Whalan

**Phone:**

**Agencies**

IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates. All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact. We are unable to accept unsolicited candidates CVs.

*All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of flu vaccination and a National Criminal History Check*

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