Constituent Services

3 weeks ago

Indianapolis, Indiana, United States State of Indiana Full time
Work for Indiana


Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies.

At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance.

Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.


At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population.

As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.


About the Secretary of State's Office:


It is the mission of the office of Secretary of State to deliver to the people of Indiana government-as-a-service that focuses on unqualified integrity and accuracy in our elections, consistent and principled regulatory methods, ceaseless protection of Hoosier investors, and the most efficient use of taxpayer resources.


Salary Statement:
The salary for this position ranges from $48,000 to $55,000, based on education or work experience.

A Day in the Life:

  • Ensure constituent emails are responded to accurately within the predetermined deadline- Assist with Knowledge Article Management (creation, review, and approval of email templates)
  • Assists with maintaining web content
  • Assists with the creation of manuals with step-by-step instructions for constituents or staff
  • Assist with research and implementation of system upgrades
  • Prepare PowerPoint presentations and spreadsheets
  • Ability to follow, improve, and document processes
  • Processes Tier III escalations involving higher-level concerns
  • Communicates with partner agencies for customer resolution
  • Report and troubleshoot technical issues
  • Attend various meetings in person and virtually
  • Create and process work orders
  • Serve as a Front Desk Clerk answering constituent inquiries and transaction assistance
  • Performs related duties as assigned

What You'll Need for Success:

  • Bachelor's degree preferred
  • Bilingual preferred
  • Strong communication and organization skills
  • Strong writing skills
  • Ability to communicate by email and phone
  • Willingness to learn custom computer applications
  • Computer skills (Outlook, Word, Excel, etc.)
  • Problem-solving skills
  • Detail Oriented
  • Self-motivated
  • Friendly, helpful, and professional that is excited about being a part of our team

Supervisory Responsibilities/Direct Reports:

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid new parent leave
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.

Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants.

We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

Current Employee? Click here to apply.

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