Employee Relations Senior Consultant

7 days ago

Chicago, Illinois, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

The Employee Relations Team is responsible for providing guidance and support to employees and managers regarding policy interpretation, employee complaints, and performance improvement. We ensure that state and local laws and regulations are updated and implemented as required, and we create work-related policies and training.

Employee Relations Senior Consultant

Position Description
We are searching for a Senior Consultant to join our team who thrives in a collaborative environment and shares our commitment to provide excellent client facing support to business leaders, employees and our HR colleagues. The role will interact with business partners located in a designated client group, such as, Underwriting, Claim, Finance, Human Resources, Actuarial, and/or Law.

JOB DESCRIPTION:

Essential Duties & Responsibilities

The Employee Relations Sr. Consultant (Sr. ERC) will serve as a member of the Human Resource team responsible for delivering employee relations services to a dedicated client group. The Sr. ERC works closely with business leaders providing thought partnership, advice and guidance on performance improvement, policy violations, inappropriate conduct and the interpretation and application of CNA's policies.

The Sr. ERC is responsible for addressing moderate/highly complex employee relations matters, including employee concerns/complaints, independently or with minimal supervision or direction while ensuring compliance with employment laws and regulations.

The Sr. ERC recommends ER solutions and/or programs to minimize risk and legal exposure with consideration to specific business needs. The Sr. ERC works closely with business leaders, HR Business Partners, Security, legal and other internal stakeholders as necessary.

The Sr. ERC is responsible for maintaining required documentation within CNA's case management system including investigation notes, reports and supporting documents.

Technical Skills:

  • Advanced knowledge of EEO laws and regulations, wage and hour, ADA and FMLA.
  • Advanced knowledge of investigative principles/techniques.
  • Proficient computer usage - HRIS, Microsoft Office and video conferencing platforms.
Interpersonal Skills:
  • Excellent verbal and written communication skills necessary to communicate effectively with all levels of employees.
  • Ability to produce written material in a logical and comprehensive manner for internal and external audiences.
  • Exceptional analytical, reporting, and presentation skills are required.
  • Ability to analyze and translate data insights to identify themes and root cause. Highly collaborative, confident, and comfortable interacting and communicating within all levels of the organization.
  • Strong influencing and conflict resolution skills.
  • Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues and key stakeholders or cross-functional teams.
Education and Experience:
  • Bachelor's degree in Human Resources, Industrial or Labor Relations or other related field.
  • 4 plus years directly focused on managing complex Employee Relations investigation
  • Strong ER case management, investigation and investigation report writing experience.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact

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