Library Technical Assistant

1 week ago

Queens, New York, United States St. John's University Full time

St. John's, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

Department

University Libraries

Specific Job Title

Library Technical Assistant - Evenings

Reports to

Supervisor, Queens Library Circulation Department

Campus

Queens

Job Summary

The Library Technical Assistant – Evenings is a full–time, fully in-person position that provides front-line customer service to our students, faculty, staff, administrators, and others as needed relating to circulation and reserve functions.

Essential Functions

  • Provide accurate and timely information and service from the 3rd Floor Service Desk, online and/or by telephone regarding circulation, interlibrary loan, reserves, reference, and media etc.
  • Use library online and in hand tools to record data for library statistics.
  • Provide access to group study rooms for standing reservations and the scheduling of reservations.
  • Participate in library-related projects as needed
  • Maintain ongoing dialogue with department supervisor addressing issues or concerns promptly.
  • Follow department "open" and "close" procedures.
  • Engage in other duties as needed.

Competencies

  • Developed proficiency in all WMS /OCLC functions, i.e., check-in / checkout items, etc., searching for library resources in Discovery and the Library website.
  • Ability to diagnose and resolve issues in an efficient and timely manner in line with library policies.
  • Ability to communicate and explain Circulation and Library policies and procedures and to refer patrons to the correct resource.
  • Demonstrated proficiency in Microsoft Office Suite, including One Drive, Outlook, Word, Excel, Power Point, and Teams.
  • Excellent written and oral communication skills using various communication methods including email, phone, virtual, and in person.
  • Excellent customer service skills.
  • Strong time management skills.
  • Ability to work independently and as a team member with various departments.
  • Ability to adapt and have flexibility in a changing work environment.
  • Willingness to learn skills and procedures pertaining to circulation, print, and eReserves through formal and on-the-job training.

Supervisory Responsibility

  • Responsible for student workers when needed in their immediate supervisor's absence through assigning tasks and reinforcing library policies and procedures.

Work Environment

  • This position operates in an academic library, including staffing Circulation Service Desk, and requires use of office equipment and technology like computers, printers, and scanners.
  • Demonstrate reliable and predictable punctuality and attendance as required for the position.

Physical Demands

  • Must be able to retrieve books from library stacks and move a book truck holding items.
  • Must be able to move and lift materials for processing.
  • While performing duties of this job, the employee is occasionally required to stand, move about; sit; to carry work and use controls; reach with hands and arms, climb stairs; and use elevators.
  • The employee must occasionally lift or move up to 50 lbs.
  • Specific vision abilities required by the employee include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus etc.

Environmental Conditions

  • Potential exposure to dust.

Position Type/Expected Hours of Work

  • This is a full-time 35 hour/week position. The standard work week is M-F 2pm-10pm.
  • Due to the front-line circulation desk work, the job is fully on campus with no remote work options.

Required Education and Experience

  • 1-2 years' experience in a circulation department in an academic or public library.
  • Experience using an Integrated Library System.
  • Associates degree.

Preferred Education and Experience

  • 3-4 years' experience in a circulation department in an academic or public library.
  • Library public service experience.
  • Bachelor's degree.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

In compliance with NYC's Pay Transparency Act, the annual salary for this position is $40,950. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John's University's physical locations at any time.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.



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