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Consumer Care Specialist

2 months ago

Fort Wayne, Indiana, United States Ostoform Full time
Ostoform

Consumer Care Specialist

Fort Wayne ,

Indiana

Apply Now

[Ostoform is a medical device company headquartered in Mullingar, Ireland, with a novel technology that is improving the lives of ostomy pouch users across the globe. With distribution contracts in the US and Europe, and a strong pipeline of exciting new products, you will be joining a dynamic team in a company that is on a significant growth trajectory.
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The position will be based in Fort Wayne, Indiana.
The primary location for this position will be at the Ostoform office at 200 E. Main Street, Suite 910.
The position can be a hybrid position, based on performance, and personal circumstances. This is at the discretion of the hiring manager.
[Job Description[In your role as **Consumer Care Specialist , you will report directly to the senior Chief Commercial Officer, gaining exposure to all business areas, while supporting business growth and in particular, US expansion. You will help grow the companys customer base by engaging directly with end users, supporting all product-related queries.
[This position starts at $18+ per hour and presents the opportunity to transition into a full-time position.
[You will contribute to the success of the business through daily activities that will include, but are not limited to, the following areas:
[ Placing customer calls and supporting customer queries[ Providing solutions to end-user challenges and needs[ Recording product feedback and documenting feedback appropriately, in accordance with quality procedures[ Implementation of relevant purchasing and sales procedures and controls within Ostoforms Quality Management System[ Providing support to the RandD team by sharing end-user experiences
[Desired Skills]{calibri",sans-serif"=""} ]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}**Dependable and trustworthy
Multi-task + Project management
Proficiency with MS Word, MS Excel + Ability to navigate CRM systems
Self-motivated + Ownership
Ability to understand product-related + technical + clinical information

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