IT Desktop Support Specialist

7 days ago


Reading, Pennsylvania, United States Russell Tobin Full time
Job DescriptionJob Description

Job Title: Technical Support Specialist

Location: Wyomissing PA, HYBRID)

Pay Rate: $ per hour on W2.

Job Type: 6+ Months Contract role

Shift: 1st Shift

Summary:

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

Associate's degree in computer related field or equivalent training required

0-2 years experience required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage one's time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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