Customer Service Advisor

1 week ago


San Antonio, Texas, United States Trutela Insurance, LLC Full time


Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.

If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Keep track of customer accounts and make updates with new account information as necessary
  • Record customer interactions and follow up on their experience with our company
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Interact with the sales lead to maintain and improve service and product knowledge

Qualifications

  • Must have graduated high school, received a G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction
  • Excellent active listening, interpersonal, and communication skills

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