Director of Food and Beverage

2 weeks ago

Big Sur, California, United States HYATT Hotels Full time
Ventana Big Sur, An Alila Resort

All candidates should make sure to read the following job description and information carefully before applying.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Food and Beverage is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Director of Food and Beverage is responsible for overseeing and directing Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt.
Duties include:
  • Responsible for short and long term planning and the management of the Food and Beverage operations in the front and back of the house
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
  • Participate in total hotel management as a member of the Hotel Executive Committee
  • Implement and maintain F&B sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and associate satisfaction
  • Exercise quality control for both food and beverage
  • Maintaining Hyatt standards of service and ensure their implementation
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • Maintain communications with Corporate Staff
  • Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $106,800 to $165,600. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.

Hyatt is proud to offer exceptional benefits, which include

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off
  • Medical, Dental, Vision, 401K with company match after 30 days of employment

Alila Ventana Big Sur colleagues enjoy

  • Paid meal breaks
  • Gas stipend for qualified candidates
  • Complimentary daily meal

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Hyatt is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

  • 6 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)

  • With opening hotels, previous hotel pre-opening experience preferred

  • Service oriented style with professional presentations skills

  • At least 5 years experience in a senior role in a food and beverage environment

  • Proven leadership skills

  • Hotel/Hospitality degree an asset

  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

  • Clear concise written and verbal communication skills in English

  • Must be proficient in Microsoft Word and Excel

  • Must have excellent organizational, interpersonal and administrative skills

  • Experience implementing new F&B concepts
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