Job Type

Part-time

Description

ORGANIZATIONAL UNIT:
Grand Casino Hotel & Resort

SUPERVISOR:
Floor Supervisor

FLSA:
Non- Exempt

HOURLY RATE:
$7.25/hr (Average hourly with tips $37.26 *Tips not guaranteed*)

FUNCTIONS STATEMENT:

• Provide outstanding customer service that meets or exceeds customer's expectations. Provide a professionally dealt game for all players and ensure that all policies and procedures as outlined by the Casino are properly enforced. Deal accurately according to procedures in order to maintain the highest standards of game integrity.

MAJOR DUTIES:

• Provides prompt, courteous and accurate dealing at assigned table.
• Exceed all customer requirements in service and friendliness.
• Maintain an exciting atmosphere for our guests.
• Follows assigned rotations with no interruption to the workflow.
• Stays informed of all events and promotions at the Casino.
• Checks in 15 minutes prior to start of shift to receive instructions and assignments.
• Maintains uniform, hygiene, and grooming in a professional manner.
• Responsible for assurance of game protection.
• Conducts the table games during an assigned shift in accordance with management's directives and the policies prescribed in the Systems of Internal Controls Manual.
• Responsible for protecting casino assets.
• Refers patron disputes to supervisor.
• Maintains an awareness of how each game stands with respect to player limits, special customers, gains/losses.
• Maintains a continuous inspection of cards, ensuring the security of the game at all times.
• Exchange customer currency for checks (chips) and deposit paper currency in the proper container (drop box).
• Ensures the security of all gaming checks (chips) and monies entrusted.
• Assists customers in playing and ensure adherence to established rules, policies and procedures.
• Exercise a professional manner that reflects credit to the facility and encourages others to do the same.
• 
  

NOTE:

The above duties are intended to describe the general nature of work performed by an employee in this position.

These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics of an employee in this position.

FACTOR 1:
KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of single entry ledger accounting principles.
• Knowledge of all casino table games.
• Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.
• Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
• Knowledge of methods and techniques that assure protection of casino assets.
• Knowledge of management directives and policies as prescribed in the Systems of Internal Controls Manual .
• Knowledge of all documentation requirements for each dealer per shift.
• Knowledge of prescribed methods for tracking table inventories.

FACTOR 2:
SUPERVISORY CONTROLS

• Incumbent is under the direct supervision of the Floor Supervisor.
• The supervisor assigns work, advises on changes in procedures, if any, and is available in the immediate area for assistance when required.
• Routine work is performed independently while closely observed by supervisor.
• The work is reviewed closely for outcome and results, and for accuracy through spot checks, through complaints from customers and staff and through personal observation of the employee at work.

FACTOR 3:
GUIDELINES

• Incumbent uses personal experience and employer standard operating procedures, in addition to handbooks, policies and precedents.
• Guidelines include Citizen Potawatomi Nation regulations and directives.
• The incumbent implements minor adaptations in dealing with problems and situations, always with the best interests of the Citizen Potawatomi Nation and Fire lake Grand Casino in mind.

FACTOR 4:
COMPLEXITY

• As the level of difficulty increases the incumbent refers the complex situations to the supervisor.
• Incumbent will occasionally be faced with unusual circumstances and incomplete or conflicting data.
• The level of difficulty will vary from a medium level to an intensive level of complex circumstances on an occasional basis.
• The incumbent will not be required to depart from past approaches or develop new approaches to meet major objectives.

FACTOR 5:
SCOPE AND EFFECT

• The purpose of the work is to create a satisfied customer and contribute to the generation of a profit by providing quality services through the Fire lake Grand Casino Operations Department.
• The work affects the bottom line (profit) of the Fire lake Grand Casino and subsequently the reflection upon the image of the Citizen Potawatomi Nation as a successful entrepreneur.

FACTOR 6:
PERSONAL CONTACTS

• The range of contacts include ordinary local citizens who come to enjoy the amenities offered by the property, to international dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal, State and other Native American Tribes representatives.

FACTOR 7:
PURPOSE OF CONTACTS

• The purpose of the contacts is to create a satisfied customer and contribute to the generation of a profit by providing quality services through the Fire lake Grand Casino Operations Department.

FACTOR 8:
PHYSICAL DEMANDS

• The incumbent will perform minimal physical efforts such as climbing, lifting, stooping, and reaching. The incumbent will be required to stand for long periods of time.

FACTOR 9:
WORK ENVIRONMENT

• The work environment is typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.

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