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Retail Sales Leader

3 months ago

Minnetonka, Minnesota, United States House of Sport Full time

About the Company:
House of Sport by DICK'S Sporting Goods goes beyond being just a store. It serves as a destination where athletes can explore, play, and interact. A retail space dedicated to sports, offering a platform for our community to come together, socialize, and get motivated.

We are revolutionizing the retail industry by enhancing these experiences, providing top-notch service, prioritizing our athletes, motivating our team members, and challenging traditional retail practices.

We are deeply committed to fostering a diverse and inclusive workforce that mirrors the communities we cater to.

Each member of our team plays a pivotal role in instilling confidence and enthusiasm by personally assisting athletes in pursuing their aspirations.


Overview:
  • The Lead position significantly influences the implementation of brand standards and the overall team experience.
  • Under the guidance of the Assistant Store Manager and Store Manager, the Lead serves as the resident expert in their department.
  • The primary focus of the Lead is to deliver exceptional service to our clients and provide guidance to fellow team members.
  • They stand out by leading through example, showing empathy, displaying relentlessness in the face of challenges, staying optimistic, and fostering collaboration among colleagues.
  • Contributes to building a robust team by participating in in-store interviews and departmental tours.
  • Cultivates a people-centric culture by engaging with each team member to establish mutual trust, respect, and contribute to a culture of recognition within the store.
  • Effectively plans, organizes, and controls tasks with a 30-day outlook in collaboration with the Assistant Store Manager. This includes devising sound strategies and ensuring the alignment of workforce to carry out daily assignments, projects, or store events.
  • Strategically delegates tasks based on priority levels, ensuring adherence to brand standards, daily execution of programs, and processes, and proper task allocation.
  • Ensures compliance with company merchandising and presentation standards by following designated floor sets, signage requirements, price modifications, inventory display, and replenishment standards.
  • Assists the store leadership in supervisory activities in accordance with company policies and procedures.
  • Offers support in training team members on company protocols and initiatives, including onboarding new hires and cross-training existing staff.
  • Employs a coaching and development-centric approach, delivering hands-on coaching, and explaining the rationale behind tasks, plans, and processes.
  • Facilitates a supportive team environment by helping team members understand how their roles contribute to the organization's vision, goals, and providing an extraordinary shopping experience.
  • Create an inclusive and welcoming store atmosphere where both employees and customers feel valued, respected, and safe.
  • Adheres strictly to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all company information.
  • Adopts a collaborative attitude to assist the team in all store activities when necessary.
  • Completes other assignments delegated by management.

Leadership Traits:

Our Leadership Competencies define the characteristics of outstanding leaders who can drive the business forward and nurture exceptional talent.

Here are the competencies that we seek in our Store leaders:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns

Qualifications:
  • Flexible availability - including evenings, weekends, and holidays.
  • Prior experience in retail sales (or customer-centric roles) is preferred.
  • Capable of standing, bending, stooping, reaching, pushing, pulling, and lifting items weighing between 15 to 35 lbs., repeatedly (up to 25 times per hour).
  • Able to work for extended periods standing or walking for up to 4 hours.
  • Proficient in working at heights exceeding 4 feet using ladders, aerial lifting devices, or platforms.
  • Capable of performing repetitive motions for short durations (up to 2 hours continuously).
  • Depending on the House of Sport location, you may need to provide specific state-mandated clearances to supervise minors.