Public Safety Communications Manager

1 week ago

Riverside, California, United States City of Riverside, CA Full time

The Position:


The City of Riverside Police Department is seeking an experienced individual to fill its current vacancy of a
Public Safety Communications Manager.

This recruitment will be used to fill the current vacancy and will establish an eligibility list to fill future vacancies in this classification for a period of twelve months.


SUCCESSFUL CANDIDATES MUST PASS A THOROUGH BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT.


Under general direction, the Public Safety Communications Manager is expected to plan, organize, coordinate, and direct the activities of the 24-hour Public Safety Dispatch Center; maintain the Computer Aided Dispatch (CAD) and 9-1-1 emergency telephone systems for both Fire and Police operations, and to do related work as required.


SUPERVISION RECEIVED AND EXERCISED:

Receives general direction from a Police Captain. Exercises supervision over dispatch supervisors, Police Communications Systems Analyst and public safety dispatch staff.

Reports To:
Police Captain

Work Performed:

Typical duties may include, but are not limited to the following:

  • Plans, organizes, and directs the work of personnel in the 24-hour communications center on all shifts; trains and directs the training of staff including dispatchers, dispatch supervisors, and one systems analyst.
  • Reviews and evaluates the performance of subordinate staff; participate in the selection of employees; ensures standardization of methods and procedures utilized in all aspects of the communications bureau; recommends and implements changes to procedures to improve efficiency and effectiveness.
  • Ensures compliance with State and Federal statutes and regulations, as well as City and Department Policies and Procedures.
  • Determines staffing requirements and develop work schedules, shift and work assignments.
  • Monitors the speed, quality, and utility of computers and equipment within the communications bureau, and coordinates maintenance or upgrades as required; maintains service records.
  • Reviews shift activity reports and confers with other managers and supervisors within the Police and Fire Departments regarding communications center operations and statistics.
  • Assists in budget preparation and administration by projecting costs and preparing reports or justification information as requested.
  • Reviews and approves scheduling for all employees within the communications center, approves payroll time reports for subordinate staff; prepares or directs the preparation of requisitions for supplies and equipment.
  • Selects, assigns, supervises, trains, and evaluates subordinate personnel.
  • Performs other duties as assigned.

Qualifications:

Recruitment Guidelines:

Education:

Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, criminal justice, fire science or a related field.

Additional qualifying experience may be substituted for the required education on a year-for-year basis.,

Experience:

_ _Five years of full-time dispatching experience in public safety dispatching operations, including at least two (2) years in a supervisory or management capacity.


Necessary Special Requirements:

  • Possession of, or ability to obtain, an appropriate, valid, Class "C" California Motor Vehicle Operator's license.
  • Positions assigned to the Police Department must pass a thorough and extensive police background prior to appointment.

Selection Process:

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1) Completed On-line Employment Application

2) Completed Supplemental Questionnaire


For directions on attaching a document to an On-line Employment Application, or General Information on completing your On-line Application, CLICK
(Application Guide).

**
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
EDUCATIONAL REQUIREMENTS:

Education obtained outside the United States (US) require one of the following options:

  • An advanced-level degree from an accredited US college or university.
**THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

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