Aspira SPA Concierge

3 weeks ago

Simonton Lake, Indiana, United States The Osthoff Resort Full time

Job Purpose


The Concierge is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service.

They are responsible for maintaining the cleanliness and beauty of Aspira Spa at all times, keeping the lounge areas neat, clean and stocked with all amenities.

The Spa Concierge is responsible for anticipating the needs of our guests and delivering an exceptional 4 diamond experience during their stay.


Duties and Responsibilities

  • Be on time for your shift.
  • Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
  • Provide orientation tour, explaining spa amenities offered and answering guests' questions.
  • Maintain a safe, clean and wellorganized spa environment through consistent monitoring of the Changing RooM/Facility area.
  • Stock Changing Room supplies and amenities and maintain accurate supply lists and inventory sheets.
  • Review guest appointment/schedules as needed.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests' questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • All other duties as assigned by department Director and/or Executive Team members.

Qualifications

  • Experience in Wellness Industry in similar position preferred.
  • Must possess a positive attitude as a contributor to a diverse work environment.
  • Must have flexibility in time to meet the business needs of the department and Organization.
  • Ability to learn quickly and accurately.
  • Must have enthusiasm and possess excellent customer service skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication and listening skills, as well as basic computer knowledge. Must be a team player.
  • Ability to:
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remain calm, and resolve problems using good judgment.
  • Follow directions thoroughly.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Must possess a positive attitude as a contributor to a diverse work environment.
  • Must have flexibility in time to meet the business needs of the department and organization.
  • Ability to learn quickly and accurately.

Working Conditions
Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary.

Environment can be fast paced, and Associate will need to be able to manage multiple projects at one time and see them from start to finish.

Associate will also be expected to help other Osthoff Associates on various projects and initiatives.

Certificates, Licenses and or Registrations

  • High School Diploma or equivalent preferred.

Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent standing and walking throughout shift.
  • Occasional kneeling, pushing, pulling, lifting and stretching.
  • Occasional ascending or descending ladders and stairs.

Language Skills
Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

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