Enterprise Monitoring Analyst

2 weeks ago


Denver, Colorado, United States CACI International Full time

Enterprise Monitoring Analyst Position

The Enterprise Monitoring Analyst role requires providing technical expertise on-site to monitor, review, and manage Enterprise services. The position demands an experienced professional with operational experience in monitoring alerts and resource performance to support critical operations.

Work hours to be assigned:

Work hours will be permanently assigned based on operational requirements:

  • Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
  • Provides Situational Awareness support to the Customer, including updating reports, passing down documentation, monitoring chat rooms, and communicating ongoing impacts to service operations
  • Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
  • Proactively monitors dashboards providing awareness of high priority alerts impacting critical services
  • Supports the Government with Situational Awareness local system events and correlates impacts to managed systems
  • Provides operational coordination for network Event and Incident Management functions
  • Prepares daily network availability briefings, charts, and reports for Government leadership
  • Supports the Government by performing daily ad hoc tasking
  • Generates Situational Awareness notifications for distribution to customers
  • Provides technical assistance when requested by the Customer
  • Integrates ITIL 4 best practices into existing documentation and provides process improvement recommendations
  • Demonstrates an understanding of LAN/WAN network services and Carrier Ethernet
  • Responsible for incident information collection and resolution for basic incidents and requests regarding software products and infrastructure components
  • Executes against established Service Level Agreements (SLA)
  • Alerts management to recurring problems and patterns of problems

Required Qualifications:

  • An Active TS/SCI Clearance with Polygraph
  • At least 5 years' experience maintaining IT infrastructure and services or equivalent
  • Working knowledge of ITIL 4 lexicon and framework
  • Excellent written and verbal communications skills
  • Customer service skills
  • Proficient writing skills
  • Working knowledge of network operations and IT services

Required Certifications OR must obtain within 90 days

Security+ or any DoD 8140 IAT certification

Desired Qualifications:

  • Proficiency in word processing, spreadsheets, and desktop applications
  • Strong communication and interpersonal skills
  • Strong logic and analytical skills
  • Strong customer service skills and experience
  • Ability to multi-task and prioritize with attention to detail in a fast-paced environment
  • Excellent organizational skills
  • Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management Systems

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: The proposed salary range for this position is $51,200 USD



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