LensCrafters - EyeCare Advisor

LensCrafters - EyeCare Advisor

Date:
May 25, 2024

Brand:
LensCrafters

Location:
Redondo Beach, CA, USA, 90277

Store #:
LensCrafters

Position:
Part-Time

Total Rewards:
Benefits/Incentive Information

At LensCrafters, we are dedicated to enhancing people's vision. Our team is made up of individuals from diverse backgrounds who contribute to this mission.

When you join us, you'll gain valuable insights into the optical industry. You will also have the opportunity to develop essential customer service and sales skills that will drive your professional growth.

LensCrafters stands out as the largest optical retailer in North America, with over 1,000 stores. As part of Luxottica, a leading eyewear industry player, LensCrafters has set a high standard of quality, making it a pioneer in vision care for more than three decades.

GENERAL FUNCTION
The EyeCare Advisor plays a key role in enhancing customer experience at LensCrafters. They ensure that all patients receive top-notch Optometric care.

By aligning with the Brand Story, the EyeCare Advisor drives the store's performance indicators and ensures flawless execution of the patient experience. They effectively bridge the gap between the medical and retail aspects of the store.

MAJOR DUTIES & RESPONSIBILITIES

• Welcomes customers promptly (within 30 seconds).
• Answers the phone promptly (within 3 rings) and in a friendly manner.
• Clarifies all necessary paperwork, tests, products, and services.
• Pays attention to detail, carefully reviewing prescriptions and patient information, and consulting with relevant team members when needed.
• Shows patience and courtesy to challenging customers and patients.
• Performs tasks accurately and thoroughly, even under time pressure.
• Identifies and promptly resolves situations with unsatisfied customers.
• Demonstrates proficiency in appointment scheduling and computer operations.
• Ensures proper handling and filing of patient records in compliance with HIPAA.
• Processes contact lens orders, shipments, and invoices efficiently.
• Operates the POS system accurately, processing various transactions securely.
• Explains 'One Hour' processing and expected delivery timelines to customers.
• Maintains store appearance according to Company guidelines.
• Keeps the working environment safe for all associates and patients.
• Responds promptly to changes in store promotions with appropriate communication.

RETAIL

• Demonstrates good knowledge of products and effectively describes their features.
• Assists customers in selecting frames and lenses suited to their needs and budget.

DOCTOR'S OFFICE

Performs pre-examination tests accurately and explains measurements to patients. Provides guidance on contact lens care and maintenance based on clinical knowledge. Assists the Optometrist as required

BASIC QUALIFICATIONS

• High School diploma or equivalent
• Excellent customer service skills
• Up-to-date knowledge of fashion trends
• Effective communication and listening skills
• Problem-solving aptitude
• Proficiency in using cash registers, computers, and calculators
• Strong organizational and sales abilities
• Basic math skills
• Familiarity with store merchandise

PREFERRED QUALIFICATIONS

• Prior experience in customer service, retail, or optical industry
• Excellent interpersonal skills

Employee compensation is influenced by various factors such as location, experience, qualifications, and skills. Additionally, you may be eligible for a competitive bonus and commission plan, enhancing our comprehensive rewards package. Benefits may include healthcare, retirement plans, paid time off, and employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. We provide accommodations to applicants with disabilities upon request and in compliance with applicable laws. All candidates are considered for employment without regard to race, color, gender, national origin, social conditions, religion, age, disability, and other legally protected characteristics.

Native American individuals in the US are given preference in line with Tribal Law.

Nearest Major Market:
Los Angeles
Job Segment:
Fashion Retail, Retail Sales, Optometry, Fashion, Retail, Healthcare

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