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IAD Ramp Ambassador

3 months ago

Sterling Heights, Michigan, United States ABM Industries Full time
Job Description

Ramp Ambassadors will be responsible for the overall security and guidance of passenger foot traffic on the ramp area at designated gates to ensure proper movement of disembarking/boarding customers on flights. The Observer will perform the requirements below or as directed by the airline.

Specific Duties/Essential Job Functions: (Other duties may be assigned)
  • Provide direction to customers on divestiture.
  • Communicate effectively with others in a work environment and with the public.
  • Meet/exceed Company expectations relating to professionalism, knowledge, accuracy, and timeliness of service.
  • Provide extraordinary customer service
  • Miscellaneous duties as assigned.
  • Arriving Flights:
    • Direct passengers from the aircraft to the terminal.
    • Provide connecting passengers with gate information.
    • Confirm all passengers who require mobile assistance has been serviced.
    • During inclement weather, provide an umbrella to each customer and collect it upon entering the terminal.
  • Departing Flights
    • Confirm passengers boarding pass destination and direct them from the terminal to the aircraft
    • For those passengers attempting to board the aircraft with larger bags, provide a gate check baggage tag.
    • Liaison with gate, ramp, and flight crew regarding any on-board issues
    • During inclement weather, provide an umbrella to each customer and collect it upon boarding.
  • Maintain a clean, safe work area at all times.
  • Miscellaneous duties as assigned.
Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

•Must be 18 years of age or older

•No high school diploma, GED or college degree required

•No experience required and on the job training provided

For the SIDA Badge Application purposes (required by TSA, MWAA and CBP), musthave the following documents in case we move you forward for the next steps:
  • Identification with Current Address (Choose one)**
    • State ID
    • Driver's License
  • Citizenship Verification (Choose one)**
    • US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
    • Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
    • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)
Preferred Qualification:

•One (1) year of customer service experience preferred

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes.